Job Application for Consultant, Client Success at Pismo

Summary

The Customer Success area aims to provide the best experience for our clients, elevating satisfaction and focusing on the strategy and how Pismo adds value to the customer.

What you'll do

Build long-term strategic relationships with key stakeholders in your portfolio and develop a deep understanding of your customers’ business processes, goals, and strategies.
Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership.
Develop a deep understanding of the customer's business and industry to provide solutions and advice.
Work closely with customers to create and execute a successful plan that aligns with their business objectives and strategy. Also, maximize the value they receive from our solutions, by managing program engagements.
Act as a customer advocate, representing their feedback and needs within the company.
Ensure timely resolution of customer issues, working closely across Pismo teams.
Manage and follow up on client’s KPIs within Pismo (developments execution, platform performance and others).
Analyze and have critical thought on clients’ data to perform a strategic analysis and take decisions based on data.
Provide education and resources to customers to enable them to effectively use our products/services.
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Influence the company to adapt or create new processes with a focus to provide better experience to our customers.
Continuously improve the Client Success area, partnering with your peers to scale the organizational capabilities.

Minimum Qualifications

Language Skills:

Fluency in written and spoken English.

Technical Skills:

8+ years of professional experience in Customer Success (preferable) or similar roles, ideally in a hyper-growth environment of B2B model.
Previous experience with card products
Program management capability.
Structured and critical thinking and high focus on strategy and results.
Detail-oriented with strong analytical, writing, and communication skills.
Innovator soul and receptive to changes.
Ability to develop strong relationships at C-level of enterprise companies.
Influence ability to implement new processes that result in a client excellence experience.
Track record of high customer satisfaction.
Experience working with a full lifecycle of customer success.
Reside in São Paulo and be available for occasional client visits.

Desirable Qualifications

Intermediate or Advanced Spanish
Technical related expertise (development, infrastructure, familiarity with architectural design)
Cloud knowledge (AWS, Azzure, Google)

Core Benefits

Remote work
Flexible hours
Meal & Food vouchers
Remote work financial support
Life Insurance
Medical and Dental
Assistance Employee child care benefit: daycare
Private Pension (2x1)
Vidalink partnership
Support for studying languages
Incentive for AWS and GCP certifications
Sesc Partnership
Performance Incentive Plan

Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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Do you have experience with card products?

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What is your level of conversational English?

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Are you current living in São Paulo, BR?

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Please share your salary expectations (R$):

1. Are you currently or have you recently (within the last 2 years) been a partner or employee of KPMG or BDO USA? Please indicate which of the following statements is true:

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2. Have you ever been a partner or employee of KPMG or BDO USA? Please indicate which of the following statements is true:

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3. Do you have a close relative* who is a current employee or partner at KPMG or BDO USA? (*This includes parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent, grandchild, aunt, uncle, niece, nephew, in-law, or other significant relationships.) If yes, do any of the following apply:

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4. In the past 12 months, have you been a decision maker on a Visa contract, deal, license, permit, law, regulation, or other matter while employed by a government agency or state-owned entity? Note: A state-owned entity is a legal entity that is a commercial enterprise owned or controlled by a government (e.g., bank, airline).

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5. Are you now, or have you been in the past year, a Covered Government Official with authority or influence over any matters not disclosed in the prior question that could reasonably be expected to affect Visa business? Note: A Covered Government Official includes: (1) Any officer or employee of a government (whether a legislative, administrative or judicial position), department or agency, or any person acting in an official capacity for or on behalf of such government, department or agency; (2) Any employee, official or agent of a public international organization (such as the United Nations, World Bank, or World Health Organization); (3) Any candidate for a political office, political party or any political party official; (4) Any employee of a state-owned or state-controlled entity such as a state-owned financial institution; (5) A member of a Royal Family.

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6. Do you have a Close Relative who is a Covered Government Official and has authority or influence over matters that could reasonably be expected to affect Visa business? Note: A Close Relative includes a parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent, grandchild, aunt, uncle, niece, nephew, in-law, or other significant relationship. Note: A Covered Government Official includes: (1) Any officer or employee of a government (whether a legislative, administrative or judicial position), department or agency, or any person acting in an official capacity for or on behalf of such government, department or agency; (2) Any employee, official or agent of a public international organization (such as the United Nations, World Bank, or World Health Organization); (3) Any candidate for a political office, political party or any political party official; (4) Any employee of a state-owned or state-controlled entity such as a state-owned financial institution; and (5) A member of a Royal Family.

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7. Do you have any contractual restrictions or restrictive covenants that could impact your ability to fully meet the needs of this position at Visa (e.g., a non-compete agreement)?

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8. Based on your current or previous employment (in the last 24 months), are you subject to any restrictions on lobbying or appearing before the government?

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9. Have you ever worked for Visa Inc. or any wholly/majority-owned subsidiaries of Visa Inc. (e.g., CyberSource, Fundamo, etc.) in any capacity (e.g., Contractor, Full-time Employee, Consultant, Intern, etc.)?

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10. Are you a Close Relative of any Visa board director, executive officer, or 5% stockholder? A Close Relative is a parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent or grandchild, aunt or uncle, niece or nephew, in-law or other significant relationship.

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11. Do you share the residential household with any Visa board director, executive officer, or 5% stockholder?

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12. To your knowledge, do you have any relatives currently working for Visa?

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12.1 If yes, please list your relatives name and your relationship to them.

By applying, I acknowledge that I have read and understand the Pismo Candidate Privacy Notice.

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Candidate Privacy Notice

Consultant, Client Success

Summary

What you'll do

Minimum Qualifications

Desirable Qualifications

Core Benefits

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