Job Application for Sr. TechOps Analyst at Pismo

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Summary

The TechOps area at Pismo is dedicated to ensuring seamless operational experiences for both clients and internal teams. This function is structured around two key pillars: Support Operations and ITSM Governance. Together, these teams act as a central hub, connecting various stakeholders across the organization.

TechOps provides essential tools, well-defined processes, and insightful operational reporting to support day-to-day activities. Additionally, the team is responsible for managing and resolving a wide range of inquiries, ensuring that operational challenges are addressed efficiently and effectively.

What you'll do

Track and Monitor Resilience Initiatives: Oversee and track the progress of existing resilience initiatives, ensuring they meet performance and availability targets.
Define and Measure Availability Metrics: Collect, analyze, and report on current availability metrics to assess system performance and identify areas for improvement.
Collaborate with Engineering and SRE Teams: Work closely with Engineering and SRE teams to identify opportunities for enhancing system resilience and availability.
Incident Management: Engage with development and incident management teams to understand potential impacts, identify patterns, and improve the incident management discipline.
Problem Management: Collaborate with Pismo teams to ensure continuous improvement and effective resolution of issues caused by incidents.
Documentation: Maintain detailed records of availability metrics, project progress, and issue resolutions to ensure transparency and accountability.
Continuous Improvement: Recommend and implement improvements to existing processes and systems to enhance overall resilience and performance.
Training and Development: Assist in the development and delivery of training programs to enhance team members' understanding of resilience practices and tools.

Minimum Qualifications

Language Skills:

Fluent/Native English

Technical Skills:

Strong understanding of system performance metrics and monitoring tools
Familiarity with resilience and availability metrics is desired
Previous experience with SaaS or microservices
Ability to collect, analyze, and interpret data to identify trends and areas for improvement.
Previous experience working with observability tools such as Datadog, Grafana, Dynatrace or others.

Desirable Qualifications

ITSM Process - Experience working closely with incident and problem management processes.
Skills to evaluate and creat Root cause analysis for incidents is desired
Reporting - Elaboration of reports to senior stakeholders
Presentations for Stakeholders

Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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Do you have experience working with Software as a Service?

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Do you have experience with system performance metrics and monitoring tools?

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Do you have previous experience working with observability tools such as Datadog, Grafana, Dynatrace or others?

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1. Are you currently or have you recently (within the last 2 years) been a partner or employee of KPMG or BDO USA? Please indicate which of the following statements is true:

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2. Have you ever been a partner or employee of KPMG or BDO USA? Please indicate which of the following statements is true:

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3. Do you have a close relative* who is a current employee or partner at KPMG or BDO USA? (*This includes parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent, grandchild, aunt, uncle, niece, nephew, in-law, or other significant relationships.) If yes, do any of the following apply:

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4. In the past 12 months, have you been a decision maker on a Visa contract, deal, license, permit, law, regulation, or other matter while employed by a government agency or state-owned entity? Note: A state-owned entity is a legal entity that is a commercial enterprise owned or controlled by a government (e.g., bank, airline).

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5. Are you now, or have you been in the past year, a Covered Government Official with authority or influence over any matters not disclosed in the prior question that could reasonably be expected to affect Visa business? Note: A Covered Government Official includes: (1) Any officer or employee of a government (whether a legislative, administrative or judicial position), department or agency, or any person acting in an official capacity for or on behalf of such government, department or agency; (2) Any employee, official or agent of a public international organization (such as the United Nations, World Bank, or World Health Organization); (3) Any candidate for a political office, political party or any political party official; (4) Any employee of a state-owned or state-controlled entity such as a state-owned financial institution; (5) A member of a Royal Family.

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6. Do you have a Close Relative who is a Covered Government Official and has authority or influence over matters that could reasonably be expected to affect Visa business? Note: A Close Relative includes a parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent, grandchild, aunt, uncle, niece, nephew, in-law, or other significant relationship. Note: A Covered Government Official includes: (1) Any officer or employee of a government (whether a legislative, administrative or judicial position), department or agency, or any person acting in an official capacity for or on behalf of such government, department or agency; (2) Any employee, official or agent of a public international organization (such as the United Nations, World Bank, or World Health Organization); (3) Any candidate for a political office, political party or any political party official; (4) Any employee of a state-owned or state-controlled entity such as a state-owned financial institution; and (5) A member of a Royal Family.

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7. Do you have any contractual restrictions or restrictive covenants that could impact your ability to fully meet the needs of this position at Visa (e.g., a non-compete agreement)?

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8. Based on your current or previous employment (in the last 24 months), are you subject to any restrictions on lobbying or appearing before the government?

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9. Have you ever worked for Visa Inc. or any wholly/majority-owned subsidiaries of Visa Inc. (e.g., CyberSource, Fundamo, etc.) in any capacity (e.g., Contractor, Full-time Employee, Consultant, Intern, etc.)?

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10. Are you a Close Relative of any Visa board director, executive officer, or 5% stockholder? A Close Relative is a parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent or grandchild, aunt or uncle, niece or nephew, in-law or other significant relationship.

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11. Do you share the residential household with any Visa board director, executive officer, or 5% stockholder?

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12.1 If yes, please list your relatives name and your relationship to them.

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Sr. TechOps Analyst

Summary

What you'll do

Minimum Qualifications

Desirable Qualifications

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