Job Application for Consultant, Client Success at Pismo

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Summary

The Customer Success team at Pismo aims to ensure customers achieve their business goals, realise the value of their investments, and have a positive experience with the product. The team engages in activities to maximise customer satisfaction and retention

What you'll do

Build long-term strategic relationships with key stakeholders in your portfolio and develop a deep understanding of your customers’ business processes, goals, and strategies.
Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership.
Develop a deep understanding of the customer's business and industry to provide solutions and advice.
Work closely with customers to create and execute a successful plan that aligns with their business objectives and strategy. Also, maximise the value they receive from our solutions, by managing program engagements.
Act as a customer advocate, representing their feedback and needs within the company.
Operational Efficiency - Ensure timely resolution of customer issues, working closely across Pismo teams Drive client-specific root cause and remediation for clients with the service delivery manager.
Manage and follow up on client’s KPIs within Pismo (developments execution, platform performance and others).
Analyse and have critical thought on clients’ data to perform a strategic analysis and take decisions based on data.
Provide education and resources to customers to enable them to effectively use our products/services.
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Risk Management - Identify and mitigate risks related to client engagement and service delivery. Handle escalations and resolve client issues in a timely and effective manner
Influence the company to adapt or create new processes with a focus to provide better experience to our customers.
Continuously improve the Client Success area, partnering with your peers to scale the organisational capabilities

Minimum Qualifications

Technical Skills:

Strong experience with payments or core banking
Extensive experience with AWS or other cloud providers
Has worked on microservices architecture
Proven experience managing clients at senior level
Managing business risks and governance
Prior experience as a client success manager / Technical account manager
Strong experience with SaaS applications

Desirable Qualifications

Strong understanding of processes and tools
Has knowledge of product lifecycle

Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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1. Are you currently or have you recently (within the last 2 years) been a partner or employee of KPMG or BDO USA? Please indicate which of the following statements is true:

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2. Have you ever been a partner or employee of KPMG or BDO USA? Please indicate which of the following statements is true:

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3. Do you have a close relative* who is a current employee or partner at KPMG or BDO USA? (*This includes parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent, grandchild, aunt, uncle, niece, nephew, in-law, or other significant relationships.) If yes, do any of the following apply:

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4. In the past 12 months, have you been a decision maker on a Visa contract, deal, license, permit, law, regulation, or other matter while employed by a government agency or state-owned entity? Note: A state-owned entity is a legal entity that is a commercial enterprise owned or controlled by a government (e.g., bank, airline).

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5. Are you now, or have you been in the past year, a Covered Government Official with authority or influence over any matters not disclosed in the prior question that could reasonably be expected to affect Visa business? Note: A Covered Government Official includes: (1) Any officer or employee of a government (whether a legislative, administrative or judicial position), department or agency, or any person acting in an official capacity for or on behalf of such government, department or agency; (2) Any employee, official or agent of a public international organization (such as the United Nations, World Bank, or World Health Organization); (3) Any candidate for a political office, political party or any political party official; (4) Any employee of a state-owned or state-controlled entity such as a state-owned financial institution; (5) A member of a Royal Family.

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6. Do you have a Close Relative who is a Covered Government Official and has authority or influence over matters that could reasonably be expected to affect Visa business? Note: A Close Relative includes a parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent, grandchild, aunt, uncle, niece, nephew, in-law, or other significant relationship. Note: A Covered Government Official includes: (1) Any officer or employee of a government (whether a legislative, administrative or judicial position), department or agency, or any person acting in an official capacity for or on behalf of such government, department or agency; (2) Any employee, official or agent of a public international organization (such as the United Nations, World Bank, or World Health Organization); (3) Any candidate for a political office, political party or any political party official; (4) Any employee of a state-owned or state-controlled entity such as a state-owned financial institution; and (5) A member of a Royal Family.

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7. Do you have any contractual restrictions or restrictive covenants that could impact your ability to fully meet the needs of this position at Visa (e.g., a non-compete agreement)?

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8. Based on your current or previous employment (in the last 24 months), are you subject to any restrictions on lobbying or appearing before the government?

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9. Have you ever worked for Visa Inc. or any wholly/majority-owned subsidiaries of Visa Inc. (e.g., CyberSource, Fundamo, etc.) in any capacity (e.g., Contractor, Full-time Employee, Consultant, Intern, etc.)?

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10. Are you a Close Relative of any Visa board director, executive officer, or 5% stockholder? A Close Relative is a parent, child, spouse, domestic partner, sibling, stepparent, stepchild, grandparent or grandchild, aunt or uncle, niece or nephew, in-law or other significant relationship.

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11. Do you share the residential household with any Visa board director, executive officer, or 5% stockholder?

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12. To your knowledge, do you have any relatives currently working for Visa?

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12.1 If yes, please list your relatives name and your relationship to them.

By applying, I acknowledge that I have read and understand the Pismo Candidate Privacy Notice.

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Consultant, Client Success

Summary

What you'll do

Minimum Qualifications

Desirable Qualifications

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