Associate Renewals Specialist

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. 

ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 200+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, have a great time doing it and are looking for like-minded people to join us on this amazing journey!

About the Role

The Associate Renewals Specialist is responsible for managing and processing customer contract renewals. This role ensures timely and accurate renewals while maintaining strong relationships with customers and internal stakeholders. The ideal candidate has excellent attention to detail, strong organizational skills, and a customer-focused mindset.

What You’ll Do

• Manage the end-to-end renewals process for our scaled customers, ensuring timely and accurate execution.
• Track, prepare, and process renewal contracts and associated documentation.
• Communicate with customers regarding renewal timelines, pricing, and contract terms.
• Collaborate with Sales, Customer Success, Legal, and Finance teams to resolve renewal-related inquiries and issues.
• Identify and mitigate risks to on-time renewal execution, escalating as necessary.
• Maintain accurate records of renewals, contract details, and customer interactions in CRM systems.

About You

• 1-2 years in contract administration, renewals, customer success, sales support, or a similar role in a SaaS / subscription-based business model.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication and negotiation skills.
• Ability to interpret and negotiate contract terms in collaboration with Legal and Finance teams.
• Data Entry - Attention to detail and accuracy with data entry.
• Billing and Invoicing - Basic knowledge of billing and invoicing practices relating to both subscription and usage based invoicing.

Systems Knowledge:

• CRM Proficiency - Experience with Salesforce, HubSpot, or like CRMs required. 
• Google Suite - Proficiency using GMail, Docs, and Sheets.
• Experience with Chargebee and Slack is a plus.

Personal Skills:

• Communication - Clear, professional verbal and written communication with customers and internal teams.
• Obsess over Customer Success - Strong focus on customer satisfaction and resolving issues proactively.
• Collaboration - Ability to work closely with sales, customer success, legal, and finance teams.
• Time management - Comfortable managing a high volume of renewals with competing deadlines. Organizational skills, adaptability, and accountability are a must!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with the Hiring Manager
   You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feels right, we'll conduct reference checks and you'll receive an offer to join!

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment