Finance Operations Manager – Client Services

Overview

Responsibilities will include:

• Supporting the team to make sure all reconciliations are performed correctly and in a timely manager, these include:
  • Merchant and PSP balance reconciliations
  • Revenues and commissions paid to PSPs
• Ensuring issues identified during reconciliations are reported to the relevant teams, adequately logged into our internal systems and resolved
• Supporting the team with negative balances monitoring, statement preparation and debt collection
• Updating the Finance teams on activities that occurred during the month and matters requiring their attention
• Computation and recharging of custom Merchant fees as well as recalculations for pricing differences
• Assisting with the compilation of ad hoc and monthly reports for onward distribution to key stakeholders
• Liaising with internal and external stakeholders on queries and operational issues which may arise
  • With Merchants & Partners to assist them in balance details and report walkthroughs
  • With the business development and account management teams regarding any custom processes and/or reports required
• Implementing and improving processes as required to ensure SLAs and KPIs are achieved
• Assisting the team with handling audit requests to ensure efficient audit engagements
• Providing assistance when required on ad hoc business requests and projects

Candidates must haves:

• Possess a Banking or Finance Degree
• Have a minimum of 3 years of work experience in a similar position
• Previous experience within the Financial Services or Gaming Industry would be ideal;
• Excellent written and verbal communication skills demonstrating good command of the English language;
• Excellent numerical skills and proficient in Microsoft Office programs, mainly Excel;
• Be highly organized, able to work on own initiative, and have excellent attention to detail;
• Be a team player, flexible, and able to meet strict deadlines;
• Be able to work in a fast paced environment;
• Conversant with IT systems;

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.