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Speciality Care Member Engagement Associate

Remote

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

This position is a full-time, remote position that reports directly to the Senior Clinical Manager of the Substance Use Disorder Program. The required schedule is 12pm-8pm EDT, or the equivalent in your respective time zone (i.e. 9am-5pm PDT, 10am-6pm MDT, 11am-7pm CDT), and is mandatory.

As a Specialty Care Member Engagement Associate, you will serve as a key member of our support team, focused on making proactive outreach calls to individuals who may benefit from Specialty Care support. This position emphasizes high-quality, empathetic communication to help members understand their care options and encourage connection to services.

This role is ideal for someone who thrives in a fast-paced, service-driven environment and is passionate about improving access to behavioral health support.

What you’ll be doing:

  • Make a high volume of outbound calls to members who have completed screenings or may benefit from Specialty Care Programming.
  • Engage members with warmth and professionalism to connect them with appropriate next steps to explore their needs.
  • Provide information about Spring Health’s Specialty Care programs and how to access services.
  • Support warm handoffs to clinical providers, Specialty Care Navigators or Care Support based on member needs.
  • Document all outreach attempts, outcomes, and support tasks accurately in the system.
  • Follow escalation protocols if a member shares information that requires clinical attention or crisis intervention.
  • Participate in team huddles, training, and ongoing coaching to continuously improve member experience and efficiency.

What success looks like in this role:

  • High member outreach completion and engagement rates.
  • Accurate and timely documentation of member interactions and operational support tasks.
  • Positive member feedback and satisfaction with support provided.
  • Effective coordination with clinical and navigation teams for smooth care transitions.
  • Proactive contribution to team collaboration, training participation, and quality improvements.

What we expect from you

  • 2+ years of experience in a call center, customer service, healthcare operations, or support role (preferably in mental health or SUD settings).
  • Comfortable with high call volumes and navigating sensitive conversations with professionalism and empathy.
  • Strong communication and interpersonal skills—able to clearly explain programs and support options to diverse populations.
  • Organized and detail-oriented with the ability to manage documentation, scheduling, and follow-up tasks efficiently.
  • Tech-proficient and able to quickly learn platforms such as CRMs, EHRs, or benefit tools.
  • Motivated by mission-driven work and committed to equitable, person-centered care delivery.

Bonus qualifications

  • Bilingual

The target base salary range for this position is $29.00-$32.00 Hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. All benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans are also available.
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • Generous paid time off, 10 sick days, 12 paid holidays throughout the year, and a 1 month sabbatical leave granted at your 4 year anniversary
  • We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation.
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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The required schedule is 12pm-8pm EDT, or the equivalent in your respective time zone (i.e. 9am-5pm PDT, 10am-6pm MDT, 11am-7pm CDT)

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