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Regional Vice President, Sales- HLS

San Francisco

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

  • Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
  • Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
  • Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
  • Talkdesker: YOU!

Duties and Responsibilities:

  • Lead and manage a team of Enterprise Account Executives focused on Healthcare & Life Sciences customers

  • Coach, mentor, and develop sales reps, driving pipeline generation, deal execution, and quota attainment.

  • Oversee strategy and planning, ensuring customer retention and growth.

  • Use a data-driven approach to territory planning, forecasting, and pipeline development.

  • Translate Talkdesk’s HLS business objectives into a clear execution strategy for your team.

  • Actively engage with customers: participate in key sales meetings, attend QBRs, and build trusted relationships with HLS executives

  • Serve as a brand ambassador for Talkdesk Healthcare Experience Cloud, representing our CX vision in the healthcare market.

  • Collaborate closely with Marketing, Product, Channel, and Customer Success teams to ensure alignment on healthcare customer needs.

  • Develop and maintain a strong understanding of the Talkdesk HLS solution portfolio, EHR/CRM integrations, and the competitive CCaaS and HLS technology landscape.

Qualifications:

  • 10+ years in enterprise sales roles, with at least 3-5 years of frontline leadership experience managing Enterprise AEs.

  • Proven success leading teams selling into Healthcare & Life Sciences accounts, with deep knowledge of provider, payer, and/or life sciences buying cycles.

  • Experience with B2B SaaS in regulated industries, ideally CCaaS, CRM, or healthcare engagement platforms.

  • Strong coaching, performance management, and team development skills.

  • Demonstrated ability to build, scale, and motivate high-performing sales teams.

  • Familiarity with large-scale healthcare IT implementations 

  • Track record of achieving quota as both an individual contributor and sales leader.





Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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