Data & AI Manager

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our WFN culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

As a Data & AI Manager, you’ll be the leader of one or more Data Science and AI teams building amazing data and AI-powered products for our clients, and you’ll help them achieve their personal and professional goals. You’ll also drive the team and our clients to use cutting-edge techniques and processes for the development of data solutions, and use your technical prowess to shape our deliveries. Success looks like an energized, happy team building high-quality data science and AI solutions for eager, engaged client stakeholders.

Responsibilities 

• ​​Provide technical guidance to teams and projects for international clients
• Be a mentor and a leader for Data Scientists and Machine Learning & AI Engineers, helping them grow in their career via goal-setting, coaching, and feedback.
• Lead and mentor cross-functional teams to deliver high-quality data and analytics solutions while fostering collaboration and growth.
• Apply your data science, machine learning, AI, and analytics knowledge to develop solutions that directly address and resolve business problems.
• Work alongside Data Engineers and GenAI Engineers in data and AI projects
• Stay up-to-date with data and analytics trends, tools, and frameworks, introducing innovations and process improvements to teams when appropriate.
• Maintain strong relationships with clients and internal teams, advocating for the best use of Data and AI practices
• Help develop the Data and Analytics practice in the company and support the growth of the team

Qualifications

• You are driven by curiosity and enthusiasm about learning new technologies
• Foster team autonomy and proactive engagement
• Have 5+ years of professional experience in Data Science and/or AI, developing data solutions
• Have managed a team of engineers building digital products and have been responsible for growing the people on the team through goal-setting, coaching, and feedback
• Are comfortable having difficult conversations and always have your clients’ and teammates’ best interests in mind
• Familiarity with CI/CD and Agile techniques for managing work, quality assurance, testing, and data evaluation
• Have owned the delivery of a complete data project with code, models, or pipelines that are durable, improvable, secure, scalable, and thoroughly tested
• Can simplify and communicate about complex problems around technology, business processes, user experience, and development tasks

Bonus Points

• You’ve worked in a client services environment (e.g., digital agency)
• Experience conducting interviews and hiring for your team
• Experience consulting with teams on best practices

You’ll love this job if you...

• Are comfortable collaborating and communicating with teams and clients to deliver software in an agile environment.
• Think of the product you are building as part of an ecosystem of development, testing, and deployment tools and processes.
• Pride yourself in your work and take responsibilities and commitments seriously.
• Value daily opportunities to immerse yourself deeply in your work.
• Celebrate differences and thrive in an environment where everyone’s unique contributions are encouraged.
• Value a feedback culture that fosters personal and professional growth.

Why TELUS Digital?

At TELUS Digital, you'll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.
We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international and innovative consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology
• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life
• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions
• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market
• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path
• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits: 

• Health and dental plan
• Life insurance
• Monthly voucher for meals, culture, education, health and mobility
• Child care assistance and more!

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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