Back to jobs
New

Admissions Specialist

Corporate Admin

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. 

Position Overview:

The Admissions Specialist is the first point of contact for prospective and returning clients seeking treatment with Accanto Health as well as individuals seeking treatment information for loved ones and outside referral sources.

The Admissions Specialist effectively manages objections, removes barriers, and motivates prospective clients to pursue the admissions process. The Specialist brings curiosity, determination, and drive to help each client move forward. The Admissions Specialist accurately documents their work and efficiently navigates the administrative details of the assessment scheduling experience so clients can focus efforts on recovery.

Schedule:

  • Full time, 40 hours per week

How Admission Specialists Empower Recovery

The Admissions Specialist is the first point of contact for prospective and returning clients seeking treatment with Accanto Health as well as individuals seeking treatment information for loved ones and outside referral sources.

As the Admission Specialist, you will demonstrate compassion and dedication towards finding appropriate solutions for our prospective and returning clients. With an emphasis on quality and urgency, your goal is in communicating seamlessly with clients, families, providers to ensure timely access to care while using a relational selling approach. The position is responsible for achieving the departmental and individual KPIs while delivering an excellent experience. 

The Admissions Specialist effectively manages objections, removes barriers, and motivates prospective clients to pursue the admissions process. The Specialist brings curiosity, determination, and drive to help each client move forward. The Admissions Specialist accurately documents their work and efficiently navigates the administrative details of the assessment scheduling experience so clients can focus efforts on recovery.

You will serve clients daily in a multitude of ways:

  • Engage with new potential clients in a relational and compassionate manner while also performing in an achievement-oriented and fast-paced sales organization.
  • Committed to helping people gain access to care and achieving their targeted KPIs. 
  • Sustain conversion rate performance at or above goal by effectively managing multiple points of entry for marketing qualified leads. 
  • Sustain conversion rate performance at or above goal by tailoring messaging to various personas and the prospect stage in which they enter the process.
  • Achieve targeted registration volume at or above goal by utilizing motivational techniques that move new clients to take the next step in the process. 
  • Overcome objections and move potential clients forward by utilizing consultative selling approach with a solution-oriented posture. 
  • Effectively balance high growth expectations with compassionate interactions by consistently interacting with warmth and compassion. 
  • Maintain a high commitment to professionalism when connecting with prospective clients, referring providers and concerned loved ones via live calls and other methods of inquiry (i.e. voicemail, email, fax).
  • Accurately share what to expect regarding the admissions process at Accanto Health and position us as an expert in the eating disorder field and solution to the current eating concerns.
  • Effectively respond to a broad spectrum of questions from prospective clients, family members and referral sources, including treatment approach and options.
  • Maintain strong relationships with Key Referring Providers and demonstrate urgency when supporting these referrals.
  • Share community resources for callers who are unable to access care at Accanto.

Qualifications:

  • Bachelor’s degree in psychology, social work or related mental health field or equivalent experience required 
  • Experience in customer facing sales environment required
  • 1-3 years in healthcare sales environment desired 
  • Experience in behavioral healthcare call center experience desired  

 

What we offer: 

Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.  

For full-time employees, we offer: 

  • HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) 
  • Dental insurance (Delta Dental)
  • Vision insurance (EyeMed) 
  • Short-term and long-term disability insurance 
  • Company-paid life insurance 
  • 401(k) plan available two months after start date
  • Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation 

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in The Emily Program’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.