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Manager Training Lead - Retail Transformation Services

Durham, NC

Toshiba Global Commerce Solutions is seeking Training Lead Manager. As a manager on the Retail Transformation Services team, we are looking for a forward-thinking, results-driven Training & Development Manager to design, develop, and deliver specialized training programs for our retail clients. This individual will play a critical role in building scalable training solutions that equip retail teams, support staff, and trainers to excel with our Point of Sale (POS) technology in their unique landscape. 

As an integral part of the Retail Transformation Services team the Manager will be responsible for various Client Enablement programs as needed to support activities for both HW and SW solutions, mainly in the ELERA® world. In addition to designing and delivering programs, the successful candidate will establish and manage a team of training professionals to expand the reach and impact of our training services over time. This leadership role requires the ability to foster relationships across departments, collaborate with clients, and ensure continuous improvement within training programs.

 

Areas of Expertise & Special Skills

  • Training Program Development:

    • 12 years of experience designing and delivering training programs in retail, professional services, or technology environments.
    • Expertise in developing both Employee Training and Train-the-Trainer programs.

  • Leadership & Mentorship:

    • Min 4 years of experience managing or mentoring training professionals or technical teams.
    • Strong interpersonal and leadership skills with a proven ability to build and coach high-performing teams.

  • Technical Proficiency:

    • Experience with POS technology or retail software solutions, including the ability to collaborate with technical teams and executive stakeholders.
    • Familiarity with e-learning tools, virtual learning environments, and learning management systems (LMS).
    • Experience leveraging AI tools to develop, deliver, and customize training content.

  • Project Management:

    • Skilled in using project management tools to streamline training program development and delivery.

  • Consulting & Problem-Solving:

    • Strong consulting skills with the ability to quickly assess situations, identify gaps, and propose effective solutions.

  • Communication & Presentation:

    • Excellent written and verbal communication skills, with fluency in English.
    • Proven ability to deliver compelling presentations to diverse audiences.

  • Flexibility & Availability:

    • Ability to travel 20-30% for training delivery and client meetings as required.

Major Responsibilities

    1. Training program design and development  
    2. Content delivery and execution
    3. Team leadership and management
    4. Stakeholder collaboration and project management    
    5. Continuous improvement and best practices  

 

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

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