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PC Technician II

Durham, NC

Toshiba Global Commerce Solutions is seeking a PC Technician II to join our IT Support Services team. In this role, you will deliver advanced technical support services across the TABS/TGCS environments, ensuring seamless end-user experiences through timely diagnosis, troubleshooting, and resolution of hardware, software, and connectivity issues. This position requires a high level of technical acumen and customer service in a fast-paced help desk environment.

Key Responsibilities:

  • Provide day-to-day technical support for desktop systems, workstations, printers, mobile devices, and network connectivity.
  • Diagnose, troubleshoot, and resolve complex hardware/software failures and network issues.
  • Deploy, replace, and track laptops/PCs while maintaining asset records.
  • Install and configure hardware/software systems; support internal IT infrastructure projects as needed.
  • Respond promptly and professionally to IT support tickets via phone, email, and voicemail.
  • Log support incidents in the ticketing system and escalate appropriately when necessary.
  • Maintain password protocols, file system security, and data integrity.
  • Provide end-user education and training on basic to advanced applications and system usage.
  • Collaborate with 2nd and 3rd-level support teams to ensure issue resolution and escalation management.
  • Assist junior technicians and provide guidance when required.
  • Perform other related duties as assigned.

Required Qualifications & Experience:

  • Associate degree or equivalent experience.
  • Minimum of 5 years of experience in IT support, including:
    • Troubleshooting and resolving hardware/software failures and networking issues.
    • Laptop/PC deployment, asset tracking, and printer support.
    • Installing and configuring applications and devices.
  • Proven experience in a Help Desk environment and familiarity with ticketing systems.
  • Strong understanding of Windows 11, Microsoft Office Suite, Outlook, and antivirus/malware tools.
  • Experience with networked multifunction devices and mobile platforms (Android/iOS).
  • Working knowledge of Microsoft 365, Windows Deployment Configuration (WDC), and Intune.
  • Ability to communicate technical information clearly to both technical and non-technical users.
  • Demonstrated customer service skills with a professional and courteous demeanor.
  • Strong verbal and written communication skills.
  • Highly organized with effective time management skills.
  • Ability to work independently and manage multiple priorities simultaneously.

Preferred Qualifications:

  • Certifications in A+, Network+, or Microsoft-related technologies are a plus.
  • Previous experience supporting enterprise-level environments.

Work Environment & Physical Requirements:

  • Must be able to lift and transport computer equipment.
  • May require occasional travel between company sites.
  • Flexibility in schedule may be needed for system rollouts or urgent support needs.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  **

Group health coverage (medical, dental, & vision)

Employee Assistance Programs

Company provided life insurance 

Employee discounts

Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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