Sr. Support L2 Engineer

The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

The Sr. Support L2 Engineer supports custom software solutions for some of the world’s largest retailers. The Sr. Support L2 Engineer will interact directly with our retail clients to understand, analyze and solve the assigned tickets, and will collaborate, as required, with internal and external teams to provide ongoing support.  The incumbent will excel in our fast-paced, collaborative, customer-first environment and will contribute to a variety of ways.

What will you be doing:

• Resolves typical technical challenges requiring a basic scope of programming knowledge.
• Providing solutions to tickets or assigning them to next level of support when applicable.
• Identifies opportunities to leverage existing assets (code, tooling, documentation) in new projects.
• Interfaces with internal & external teams to ensure alignment of deliverables.
• Performs as a Subject Matter Expert (SME) for one product line.
• Provides non-client-facing support for sales efforts as directed by leadership.
• Perform other related duties as assigned.

Naturally to be successful in this role, you must have and know of:

• Bachelor’s degree in Computer Science or equivalent experience. 
• 6-8 years of experience with support related roles.
• Fluent English Language Speaking and written skills. 
• Experience and knowledge in networks.
• Basic programming (any language) and strong analytical skills, problem determination and debugging, attention to detail, teamwork, and excellent communication skills. 
• Proficiency with Windows- and Linux-based operating systems, including software installation, light administration, and simple scripting. 

Preferred skills:

• Experience with ticket tools (Maximo, Jira, Servicenow).
• Agile methodologies.

We offer:

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

 

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.