Enrollment Team Lead

Twin Health 

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. 

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here 

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

The Enrollment Team Lead is responsible for guiding and supporting a team of enrollment specialists to achieve individual and team goals for enrollment and program conversion. This role focuses on monitoring performance metrics, ensuring high-quality calls, managing team KPIs, and executing the enrollment process effectively to drive growth. As a team lead, you will conduct regular one-on-one meetings, quality assurance, call center queue monitoring, and coach team members to meet and exceed business objectives.

Responsibilities 

• Team Performance Management: Monitor team and individual KPIs related to call quality, enrollment targets, and conversion rates. Identify opportunities for improvement and provide targeted coaching.
• Call Quality Assurance: Conduct regular call monitoring to ensure compliance with company protocols and deliver constructive feedback to maintain high-quality interactions.
• One-on-One Meetings: Conduct bi-weekly one-on-one check-ins with team members to review performance, provide guidance, and discuss development opportunities. Document any performance issues and escalate to Manager.
• Work closely with the team, motivating and coaching them
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Manage day-to-day call center activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
• Support the Manager to highlight operational risks and areas for improvement .Escalate any appropriate problems to senior management
• Workqueue & Queue Management: Actively monitor call/ticket channels, prioritize and distribute workload, and ensure timely handling of incoming/outgoing customer interactions.
• Other duties as assigned

Qualifications 

• Team management experience to include coaching and communication skills
• Minimum of 2 years’ experience within a contact/ call center environment as a Team Lead
• Experience within customer services
• Excellent leadership and communication skills
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking
• Salesforce or similar CRM platforms 
• Telephony platform (Amazon Connect, Cisco, Twilio, Talkdesk)  
• Scheduling platforms (Acuity)
• EMRs
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits  

The compensation range for this position is $80,000 - $90,000 annually. 

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation 
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan