Director, Policy & Procedure Governance

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:
The Director, Policy & Procedure Governance develops, updates, and maintains comprehensive policies, procedures, and associated governance frameworks across the organization. This role is essential for risk identification and reduction in a highly regulated environment, enhancing operational efficiency, and supporting the organization's strategic objectives and mission.

What you’ll do:  

1. Identify Governance Opportunities and Provide Guidance: Working across the organization, ascertain operational and administrative functions and procedures that would benefit from formalized or improved governance, and clearly and cogently recommend specific policies, procedures, training, and oversight mechanisms.
2. Develop and Write Policies and Procedures: Capture and translate operational and administrative objectives and practices to create clear, concise, and comprehensive policies and procedures that align with organizational goals and external requirements.
3. Catalog, Review, and Update Existing Policies and Procedures: Ensure consistent and accurate versioning of policies and procedures, define a review cadence and protocol, and review and update existing policies and procedures to ensure they remain accurate and compliant with external standards.
4. Provide Training and Guidance: Train various impacted audiences regarding new and updated policies and procedures to ensure proper understanding and implementation. Provide implementation guidance, as well as guidance on ongoing monitoring, to ensure compliance with internal policies and procedures.
5. Collaborate Cross-Functionally Effectively and Efficiently: Work closely with team members at all levels throughout the organization to gather necessary information, assess risk and current compliance, and ensure policies and procedures accurately reflect operational practices. Collaborate as needed with the Policy and Procedure Committee during the review process and communicate persuasively with leadership regarding findings and recommendations.
6. Support Compliance Efforts: Participate in and lead compliance-related activities as needed (including monitoring, auditing, and investigations), contributing to consistent governance and adherence to internal and external requirements.
7. Perform Other Duties as Assigned. 

Career Level Expectations: 

• Recognized expert in professional discipline (typically obtained through post-secondary education and work experience).
• Manages large projects or processes with limited supervision from people leader.
• Coaches, reviews, and delegates work to proficient and entry-level professionals. 
• Resolves difficult and often complex problems that are typically solved through drawing from prior experience andin-depth analysis of issues, in collaboration with others. 
• Desire for growth and professional development.

Required Skills/Experience:

• Bachelor’s degree in English, business administration, public administration, or a related field.
• 5+ years of experience in a role or roles involving policy writing, implementation of governance controls, process management, or related functions.
• Superior technical writing and editing skills.
• Strong analytical and research skills.
• Excellent organizational skills and ability to manage multiple projects simultaneously.
• Attention to detail and willingness to follow up on tasks until completion is confirmed.
• Ability to work collaboratively and constructively with individuals at all levels of an organization, including clear and concise communication with leadership.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to contribute to a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Knowledge of regulatory requirements in higher education and/or corporate law.
• Experience in conducting policy-related trainings and/or investigations.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.

Compliance: 

• Demonstrate knowledge of and carefully follow all applicable federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations, and internal policies and procedures.   
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands: 

• This is a full-time remote position. 
• Home office set up, quiet place to work, and high-speed internet connection. 
• May require setup of computer equipment; accommodation consideration available upon request. 
• Flexibility to work evenings and weekends, as needed. 

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/