Release Train Engineer - Unified Experiences (CCaaS/UCaaS)

Wroclaw, Poland

Vonage is a leading provider of cutting-edge Cloud Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions, empowering small and midsize organizations to deliver amazing customer experiences, by providing the world’s most unified and intelligent CX solution. Our platform empowers enterprises with the flexibility to connect, collaborate, and engage customers across voice, video, chat, and messaging, all while ensuring seamless integration and consistency across touchpoints.

We are seeking a highly structured Release Train Engineer to lead our Unified Experience product releases across our CCaaS and UCaaS platforms, ensuring that our product offerings deliver cohesive, integrated, and transformative experiences for our customers.

About Team:

As a member of Vonage’s Lean Agile Centre of Excellence (LACE), you'll have a unique opportunity to shape the future of customer engagement. By supporting our engineering and product teams, you'll help deliver a truly immersive platform experience that revolutionizes how businesses communicate.

Why this role matters

The Release Train Engineer (RTE) is pivotal in orchestrating the Agile Release Train (ART) and ensuring the smooth delivery of value across programs and portfolios. The ideal candidate will possess extensive experience in leading Agile transformations, managing delivery processes, and optimizing team performance using tools like Jira. This role is crucial in aligning teams, facilitating Agile ceremonies, and driving continuous improvement in a dynamic and evolving organization.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do

  • Agile Transformation Leadership: Spearhead Agile at scale transformation in an organization with varying levels of Agile maturity, driving consistent delivery excellence.
  • ART Facilitation: Lead the Agile Release Train (ART) by organizing and facilitating key Agile ceremonies, including PI Planning, System Demos, and Inspect & Adapt workshops.
  • Cross-Team Alignment: Ensure seamless alignment and collaboration among Agile teams, Product Management, Architecture, Engineering, and Business Owners to maximize efficiency and value delivery.
  • Value Stream Management: Manage and optimize the flow of value through the program and portfolio, proactively identifying and resolving impediments and dependencies.
  • Performance Metrics: Develop and maintain metrics and reports using Jira and other tools to track progress, identify bottlenecks, and drive continuous improvement.
  • Stakeholder Communication: Facilitate effective communication and collaboration across the program, keeping stakeholders informed with regular progress updates and status reports.
  • Strategic Coordination: Collaborate with other ART leaders and stakeholders to strategically plan and coordinate the delivery of value across the program and portfolio.
  • Continuous Improvement: Continuously evaluate and refine Agile practices, making data-driven recommendations for enhancements and driving adoption of best practices.
  • Coaching and Development: Provide coaching and guidance to Agile teams and Product Managers, fostering their growth and ensuring their success in Agile practices.
  • Subject Matter Expertise: Serve as a subject matter expert on SAFe and Agile methodologies, providing training, guidance, and mentorship to the organization as needed.

What will you bring?

  • > 4 years of experience in Agile Delivery
  • SAFe Certified: You hold certifications such as SAFe Agilist (SA) or SAFe Release Train Engineer (RTE).
  • Agile Expertise: You possess deep knowledge of Lean/Agile principles and a variety of Lean/Agile methodologies, with the flexibility to adapt your approach based on the specific context.
  • Hands-On Leadership: You have hands-on experience leading Agile transformations at scale, with a strong command of supporting tools like Jira and Jira Align.
  • Influential Coaching: You excel at coaching and influencing individuals at all levels, with experience working closely with senior leadership to drive change.
  • Continuous Improvement Focus: You are passionate about continuous improvement and can demonstrate how you’ve effectively implemented impactful changes in previous roles.
  • Proactive and Independent: You are self-driven, confident in your ideas, and capable of implementing them without waiting for approval.
  • Dynamic Environment Experience: You thrive in fast-paced, dynamic, and multicultural environments with shifting priorities and deadlines.
  • Collaborative Team Player: You work effectively with cross-functional teams, fostering collaboration and driving results.

What's in it for you

  • Unlimited Discretionary Time Off
  • Private Medical Insurance with optional dependent coverage
  • Educational Assistance Reimbursement Program
  • Opportunities for reimbursement for conferences, trainings, and other personal development events
  • Maternity and Paternity Leave
  • Ask recruiter for country specific information

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vonage’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.