New

Senior Product Manager - Salesforce CC

Remote, United Kingdom

Travel Requirements: Light
Organization: Vonage 
Location: International, remote

Role: Salesforce Dedicated Product Manager responsible for SCV, BYOC-CCaaS, dialler/connect, external routing and Log a Call.
 
Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game.
 
Why this role matters

Reporting to the Director, AI and Contact Center, Product Management, you will be a critical member of the product management team, who together encompass our core CCaaS product, including but not limited to; Service Cloud Voice, Bring your own CCaaS, IVR, Omnichannel, Sales Dialer, AI Virtual Assistant, Call Logging, Dashboards, Statistics and Reports, WFM integrations and our key integrations with Salesforce. 
You will own the Salesforce part of our portfolio and will have the opportunity to influence our overall product strategy. 

What you will do


Market Research and Customer Interface

  • Work closely with our existing customer base to present our vision, understand their needs and use cases, and partner with them throughout the feature delivery process.
  • Work closely with key user groups to drive shared learning and collaboration through our community.
  • Work with prospective customers and sales teams on opportunity analysis, proposal development and bids to address specific customer needs.
  • Competitive analysis specifically around the Salesforce ecosystem and verticals to articulate where our solution is positioned to win
  • Be the voice of Salesforce within Vonage and vice versa


Product Life Cycle Management

  • Help develop the strategic direction of your business area, aligning with our business goals.
  • Articulate business value propositions
  • Eliciting requirements from internal and external stakeholders, documenting requirements for development teams and prioritisation
  • Reviewing developed product
  • Collaborate with key internal stakeholders to deliver the roadmap.
  • Analyze pricing scenarios, competitive differentiators, and innovative technology solutions to enhance existing products and identify new market opportunities.
  • Instills the voice of the customer throughout the organization
  • Assist with sales enablement. Help develop or contribute to the product collateral – FAQ documentation, white papers and customer success stories.


Go-to-Market & Revenue Generation

  • Collaborate with Alliances, Marketing, Sales, Account Management and Business Operations to develop and drive product-specific go-to-market strategies.
  • Determine the most effective packaging, pricing and positioning for products; work with product marketing to create and develop product messaging.
  • Present and support customer webinars
  • Understand and nurture the relationship with Salesforce
  • Keep up to date with new Salesforce products and enhancements and monetize them for Vonage.

What you will bring

  • Very strong knowledge of Salesforce service and sales clouds
  • Strong understanding of, but not limited to, omnflows, apex, APIs, packaging and appexchange
  • Ideally implementation experience of Service Cloud Voice
  • Knowledge of contact center business challenges
  • Strong experience in delivering and growing successful products, ideally in the cloud communications space. 
  • Strong experience in Agile Development practices.
  • Excellent written and verbal communication skills
  • Understanding of the competitive and upcoming technology landscape.

What is required for application

Required

  • Fluency in English 
  • 5+ years’ experience in product management, professional services or sales engineering in a Salesforce setting.
  • 3+ years’ contact center experience

Desirable

  • Agile product management (SAFe)
  • SaaS knowledge
  • Additional contact center software experience e.g. knowledge management, WFM
  • Understanding of LLMs and Generative AI
  • Salesforce Admin Certified

 

 

What is in it for you

Example benefits (variable by location)

  • Thriving and dynamic working environment - a collaborative team who support each other and celebrate each others’ victories
  • Unlimited paid annual leave
  • Flexible working hours
  • Company pension/401k
  • Life insurance
  • Cycle to work scheme
  • Payroll Giving for Charities
  • Private Medical
  • Dental & Eye Cover
  • Enhanced Maternity and Paternity Leave
  • Career progression

#LI-KS1

 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vonage’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.