Human Resources Business Partner

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our HR Business Partner (HRBP) is an integral part of our team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays) from our Columbus, OH; Durham, NC; or Charlottesville, VA office.

The Opportunity

This opportunity is a true builder/creator type role. If that energizes you, apply! We are at a unique crossroads as a firm, and we need a functional HR Business Partner to take full advantage of the opportunity ahead of us by driving our people strategy for our global and evolving consulting firm. To achieve this, you will partner closely with our senior leaders across our firm who are passionate about their craft and their teams. This will allow you to influence leadership decisions, help foster employee development, and enhance organizational effectiveness. 

Responsibilities

• Building strong relationships with stakeholders and leaders to drive business unit and firm-wide HR initiatives forward
• Developing positive relationships across the organization as a knowledgeable and trusted HR advisor
• Providing performance management guidance and coaching to business leaders and managers  
• Provide coaching and guidance to business leaders and team members while driving forward our performance development programs 
• Guiding managers through difficult conversations, including disciplinary actions and performance development plans 
• Analyzing HR trends and metrics to recommend solutions within the business and firmwide programs and policies to enhance organizational effectiveness, retention, and employee satisfaction. 
• Resolving complex employee relations issues and grievances, including guiding mediation
• Conducting thorough and objective investigations including discrimination, harassment, policy violation, and misconduct 
• Guiding the business through initiatives related to succession planning, restructures, retention, and growth

Qualifications

• 8+ years of experience within various aspects of Human Resources, specifically performance management and employee relations
• Experience in an HRBP or HR Generalist role in a high-growth organization
• Exceptional knowledge of local, state, and federal labor and employment laws and regulations
• Excellent listening and communication skills paired with proven experience building rapport across a business
• Comfort with ambiguity and proven ability to solve complex problems and drive change across an organization
• You’re passionate about diversity, equity, and inclusion and are always looking for ways to make people feel heard
• You’re excited to work in a fast-paced environment, quickly adapt to change, and thrive in a complex and highly collaborative atmosphere
• You don’t shy away from difficult conversations — you’re comfortable giving and receiving feedback to help team members go beyond their full potential
• Experience working with international organizations

Bonus Points

• Involved in a merger and/or acquisition in the past
• Experience utilizing Workday HRIS 
• You have your PHR or SHRM-CP Certification
• Fluency in the digital product industry

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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