Senior Client Partner (Hogarth Studios)

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. 

Welcome to Hogarth Health Studios.

Formerly Wunderman Thompson Health Studios, we are now the specialized production powerhouse within Hogarth, connected to VML and focused on crafting and optimizing marketing ecosystems for the health and pharmaceutical sector.

 

Hogarth Health studios is focused on bringing innovative content approaches to health, through content industrialization, personalization and craft, focused on modern, data driven & performance driven models from Modular, Omnichannel, AI first, Personalization, Virtual production, Agile, Tech and sustainably made solutions to ensure we bring the right content, to the right audience, at the right time so we can unleash creative impact efficiently and effectively every time, as we keep up with our clients’ increasing ambitions to get more content, faster, at scale, orchestrated across channels to deliver greater impact as we have been doing for some of the major clients in the pharmaceutical sector.

 

Our teams and locations are built by design to be cost-effective and efficient, by leveraging near shore locations (LATAM, Eastern Europe, APAC) for time-zone, and culturally aligned derivative creation needs, offshore locations (India) for 24/7 production and delivery, and on-site layers (in key markets) that support driving content excellence, medical accuracy, cross channel engagement, model adoption and change management, striking the right balance of fostering local connections, deep market understanding, upstream creation services, and cost-sensitive and efficient setups.

 

What does a Senior Client Partner do at Hogarth?

Hogarth Health Studios is seeking a Senior Client Partner, which is an account management role, who will be responsible for the overall coordination, execution, and control of production projects for a dedicated group of pharma clients. The ideal candidate will have experience leading in and thriving in an agile and collaborative work environment. You will have worked on complex production delivery projects/campaigns, inclusive of all project elements and phases from inception to completion while remaining cool under pressure. 

The On-site Senior Client Partner is a seasoned Account Manager with agency experience (Pharma a plus) who will sit with dedicated clients of a particular therapeutic area and/or brand(s) and lead and manage production projects with a near-shore team (primarily in Latin America).  You will attend many regular client meetings and kick-offs and work with separate creative agencies to coordinate the handoff, build, regulatory reviews and delivery of content across all tactics (digital, print, video etc.).  You must be collaborative and a proactive problem solver with the skills to manage fast-moving projects with many moving pieces and various client relationships.

You consider yourself a team captain — someone who can manage workstreams across different interagency teams and agency partners with ease while ensuring that projects are scoped accurately, are profitable, and are delivered on time and on budget while retaining the highest quality. Familiarity with the complexities and regulations within pharma marketing content and its production is a plus.

Finally, you are the main communication link with the client — managing their expectations, informing them of progress, and developing recommendations and strategies that help them meet strategic goals.

The Senior Client Partner will primarily sit on-site with the client in Titusville, NJ and/or Horsham, PA.  2-3 days a week onsite required.

 

What You’ll Do:

• Strategy | Craft and execute impactful engagement strategies, ideally honed within a dynamic agency environment. Possess solid understanding of the nuances of omnichannel production, enabling seamless integration of strategy with execution.

• Lead | Hold accountability for overall project delivery and act as the main point of contact and first level of escalation for a set group of project’s stakeholders, clients and team members. Manage schedules and streamline work between all team members and agencies including internal creative development project briefings to collect information in order to drive the discovery process with creative, strategy, production, development, regulatory, QA teams to deliver projects in a timely manner.
• Process | Triage work across integrated agency stakeholders and manage team members across smaller or connected projects underneath a program, working hand-in-hand with our off-shore production hub(s) to ensure their delivery meets or exceeds client expectations. Ensures that sound implementation plans are developed and that each plan meets the project with team leads and integrated agency stakeholders to facilitate workflow on each project in order to plan and support overall team success, as well as team tasks, next steps, bandwidth, and needed resources.
• Work | Facilitate workflow, schedules and cost estimates for select projects – ensuring interagency teams are informing and understanding overall project timing for the day, the week, and overall meetings; communicating status to direct teams, as well as flagging potential issues with milestones or deliverables to senior management and the client. Be a strategic partner to clients to establish operational and performance goals, monitor performance of our team, identify opportunities, and position clients for growth to ensure we are meeting client KPI’s.

Who You Are:

• A builder | Entrepreneurial attitude coupled with strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas
• Strategic thinker | Understanding and supporting the brand's business needs to execute both short and long term goals.
• Open and collaborative | Our team is close-knit and supportive and we’re working with a lot of unknowns – you must be a champion of team environments that are comfortable and encouraging
• Optimistic and resilient | Dig in and figure out how to work around problems. Exemplify a “Yes and why not?” posture. Takes care of self and team. Balance needed to maintain stamina and positivity
• Ego-less | We all wear the hats that need wearing, it’s a mentality that makes the team successful

What You’ll Need: 

• A minimum of 5-7 years of project and delivery management experience in advertising or marketing communications
• A minimum of 5-7 years of hands-on experience managing digital projects and other 360 campaigns (digital, print, video, etc.)
• Experience of working in (preferably large) agencies on large accounts
• Self-driven with proven experience working with multi-disciplinary teams (CX, UX, Tech, Creative, PM/AM) across remote offices
• Good understanding of emerging web standards, user-centered design, optimization and search practices
• Proven track record in a client-service environment including presenting work and the ability to link people (including team members and stakeholders), ideas, and information throughout a project life
• A desire and ability to interact directly with clients
• Proficiency in MS Office products
• Availability to travel to the Titusville, NJ or Horsham, PA Offices on a 2-3 times a week hybrid schedule.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please contact careers@hogarth.com if you need the job advert or form in another format.

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We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide.