Business Systems Analyst

About the Role:

Wrike is looking for a Business Systems Analyst to join our Business Systems team within the Revenue Operations organization.

Your Impact: 

•   Serve as an administrator for our Salesforce instance, ensuring data integrity, user support, and ongoing system optimization
•   Optimize and maintain the sales technology stack (e.g., Salesforce, CPQ, sales enablement tools) to support GTM strategy and OKRs
•   Collaborate with GTM leadership and cross-functional teams to identify, implement, and track system enhancements that drive sales productivity and efficiency
•   Lead deep-dive root cause analysis on sales process bottlenecks and system-related business challenges
•   Partner with Sales, Customer Success, and Salesforce Developer teams to develop, automate, and improve business-critical sales reporting and dashboards
•   Project manage and prioritize key sales systems initiatives, including new tool rollouts, integrations, and process improvements

Your Qualifications: 

•   2+ years of experience in sales systems, sales operations, or business operations roles, preferably at SaaS companies with a B2B sales motion
•   Hands-on experience as a Salesforce administrator, including user management, configuration, workflow automation, and reporting
•   Strong problem-solving, process mapping, and written/verbal communication skills
•   Experience using data and systems to drive insights and business decisions; familiarity with CRM administration (Salesforce.com or similar), and data visualization tools (e.g., Tableau, Looker, Domo)
•   Ability to influence without authority and strong stakeholder management skills
•   Advanced spreadsheet skills and experience with process documentation
•   Strong attention to detail and organizational skills with the ability to scope and deliver systems projects independently end-to-end
•   Excellent communication and critical thinking skills to understand and improve GTM systems and processes

Standout Qualities: 

• Intermediate SQL skills and experience with system integrations or automation tools (e.g., Zapier, Workato) 

Why Join Wrike?

• Paid Time Off programs for Vacation, Holidays, and Volunteering
• Medical, Dental, and Vision health insurance plans
• Life insurance plan
• Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents)
• Employee Assistance Program

Your recruitment buddy will be Jakub Švitorka, TA Manager. 

#LI-JŠ1

Who Is Wrike and Our Culture

Our persona 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.