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Customer Success Associate, Nola

Mexico City

Yalo

Hi! We’re Yalo! We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales platform and intelligent agents powered by cutting-edge AI.

Imagine a world where businesses seamlessly connect with their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they want with ease. That’s the reality we’re building at Yalo.

Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe. From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how companies engage with their customers and drive growth.

At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we empower businesses to build stronger relationships and achieve remarkable results worldwide!

Your mission? :cohete:

As a Customer Success Executive, you will play a crucial role in driving customer satisfaction and retention. You will work closely with our clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our platform. Your proactive approach will help clients navigate and overcome challenges, fostering long-term relationships and driving the success of their businesses. Also, it is important to be aware of the value they are receiving by helping them to build reports and create dashboards with the data team, as well as finding new opportunities within that data to keep growing or improving.

What are the responsibilities for this role? 🧠

  • Understand and document the value levers of the customers in your book
  • Update customer value maps.
  • Update customer health dashboards according to the established cadence.
  • Work with data teams on their own to build reports that help customers see the value of our products. 
  • Work with delivery to make sure that the roadmap is on track as well as work closely with the customer to see if the roadmap needs improvement. 
  • Work closely with the customer and product marketing to make sure that our customers are using our products correctly. 
  • Develop and execute growth strategies to make sure our workflows are generating traffic. 

 

Job Requirements?💻

  • +2 years of working experience in a CPG company 
  • Self-starter and demonstrate strong skills to influence others.
  • Fast learner and innovative personality.
  • High fluency in English is a must (both written and oral).
  • Excellent in business communication and ability to express ideas precisely.
  • Experience with tech company productivity suite (Google Suite, Slack, JIRA).
  • Details-oriented and highly systematic.
  • Demonstrate strong analytical and organizational skills.
  • Act rapidly and have an entrepreneurial mindset.
  • Demonstrate data-driven skills to understand and work with databases

 

What do we offer? 🥰
  • Unlimited PTO policy
  • Competitive rewards on the market range
  • Flexible time (driven by results)
  • Start-up environment
  • International teamwork
  • You and nothing else limit your career here

 

We care,
We keep it simple,
We make it happen,
We strive for excellence.

 

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.


At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.

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Un "veterano discapacitado" es uno de los siguientes casos: un veterano del Ejército Norteamericano de tierra, mar o aire con derecho a compensación (o que por recibir la paga de militar retirado tuviese derecho a compensación) según las leyes administradas por la Secretaría de Asuntos Veteranos; o aquella persona licenciada o eximida del servicio activo debido a una discapacidad relacionada con su servicio.

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

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1Sección 503 de la Ley de Rehabilitación de 1973, y sus modificatorias. Para obtener más información acerca de este formulario o sobre las obligaciones de igualdad en el empleo de contratistas federales, visite la página web de la Oficina de Programas de Cumplimiento de Contratos Federales (OFCCP, por sus siglas en ingles) del Departamento de Trabajo de los EE.UU. www.dol.gov/ofccp.

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