Back to jobs

Director, Product Design

United States
  • Lead Zip’s Product Design Vision – Drive seamless, high-performing consumer experiences across mobile, web, in-store, and support channels.
  • Build a Best-in-Class Design Culture – Scale and inspire a high-performing team, champion human-centered design, and drive business impact
  • Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

Join ZIP’s Product Design function and play a pivotal role in crafting world-class, customer-facing experiences across multiple channels in a multi-product fintech environment. If you thrive in a fast-paced, agile environment and are passionate about designing intuitive, engaging, and high-performing consumer experiences, this is the opportunity for you.

As the Director, Product Design, you will lead and scale ZIP’s Product Design team, driving end-to-end user experiences across ZIP’s consumer-facing products and services, spanning mobile, web, in-store, and customer support interactions. Your role will focus on building a best-in-class design culture, shaping the design strategy, and ensuring user-centered design principles are embedded in every aspect of ZIP’s product ecosystem.

Interesting problems you’ll get to solve

  • Lead and develop the vision, strategy, and execution of ZIP’s consumer product design across mobile, web, in-store, and customer support channels, ensuring a cohesive and world-class experience.
  • Define and drive ZIP’s design system, ensuring consistency, scalability, and accessibility across all product experiences.
  • Champion human-centered design principles, ensuring every ZIP product is intuitive, engaging, and aligned with customer needs and business objectives.
  • Manage and grow a high-performing design team, fostering a culture of collaboration, innovation, and customer obsession.
  • Influence product strategy by incorporating user research, behavioral analytics, and data insights into the design process.
  • Partner closely with Product Management, Engineering, and Marketing to ensure a seamless cross-functional approach to experience design.
  • Optimize the end-to-end customer journey, from onboarding and engagement to retention, ensuring ZIP delivers frictionless and delightful interactions.
  • Advocate for accessibility and inclusivity, ensuring all ZIP products meet industry standards and provide equitable experiences.
  • Evolve and implement UX best practices, usability testing frameworks, and iterative design methodologies to enhance design decision-making.
  • Collaborate with Compliance and Legal teams to ensure customer-facing experiences meet regulatory and security requirements.
  • Present to senior executives and stakeholders, articulating the value of design and demonstrating how it drives business impact.

What you’ll bring to the team 

  • Education & Training:
      • Bachelor’s degree in Design, Human-Computer Interaction, Visual Communication, or a related field. A graduate degree is a plus.
      • Completion of a recognized training program in UX/UI, Human-Centered Design, or Design Leadership is preferred.
    Experience:
      • 12+ years of experience in Product Design, UX/UI, or Human-Centered Design, with at least 5 years leading and scaling design teams.
      • Proven experience leading large-scale consumer-facing digital experiences in fintech, e-commerce, or other high-growth industries.
      • Demonstrated ability to create cohesive and scalable cross-platform design systems.
      • Strong track record of driving business outcomes through design, including improvements in conversion rates, user engagement, and retention.
      • Experience working in regulated industries, ensuring compliance and security while maintaining design excellence.
      • Experience as a Design Lead for a Mobile APP with a 1M+ user base.
      • Experience designing multi-product applications & experiences.
    Leadership:
      • A visionary design leader with the ability to inspire and grow a world-class design team.
      • Ability to enhance design practices within the team through processes like critiques and design sprints to foster a culture of excellence.
      • Strong ability to align stakeholders across Product, Engineering, Marketing, and Business Leadership to ensure a seamless customer experience.
      • Ability to advocate for design at the executive level, influencing strategic direction and investment in UX.
    Skills & Expertise:
      • Expertise in UX/UI design, interaction design, and visual design principles.
      • Deep understanding of design thinking, user research methodologies, and usability testing.
      • Proficiency in Figma, Sketch, Adobe Creative Suite, and other industry-standard design tools.
      • Strong analytical skills, leveraging qualitative and quantitative research to inform design decisions.
      • Familiarity with A/B testing, conversion optimization, and behavioral analytics to drive design impact.
      • Experience with accessibility standards (WCAG) and inclusive design practices.
    Mindset:
      • Customer-obsessed, always striving to create seamless and intuitive experiences.
      • Passionate about innovation, pushing the boundaries of digital design to elevate customer engagement.
      • Data-driven and results-oriented, balancing strategic vision with executional excellence.
      • Thrives in fast-paced, agile environments, embracing change and ambiguity.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

  • Flexible working culture
  • Incentive programs
  • 20 days PTO every year
  • Generous paid parental leave
  • Leading family support policies
  • 100% employer covered insurance
  • Beautiful Midtown office with a casual dress code
  • Learning and wellness subscription stipend
  • Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $217,000 - $250,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the Americas, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms

Zip participates in the federal government’s E-Verify program

Before you apply, give Zip a try   -> rebrand.ly/check-zip-out

We are a proud 2025 Circle Back initiative employer and will respond to every applicant.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Read up on our candidate privacy statement here.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zip Co Limited’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.