Technical Services Manager

Japan HQ - Tokyo

Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company?
 
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.
Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. This is just the beginning…
 
Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As the Technical Services Manager (TSM) reporting to the Senior Technical Services Manager (STSM), you will work closely with the rest of the Operations team, making your mark in a number of ways:

  • Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
  • The primary point of contact for the site Facilities Provider, supervising FM Services, Smart Hands, and Security vendors as well as any other third-party vendors (including soft services) engaged directly by AirTrunk.

Your Day to Day

Either a portion of the data centre site, or a portfolio of customers will be allocated to each Technical Services Manager. The Technical Services Manager then manages this sub-section of the site, reporting and escalating to the STSM as required;

  • Lead all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management and incident management procedures are followed; coordinate activities as required with customers
  • Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
  • Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS (safe work method statements)
  • Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.
  • Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
  • Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
  • Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
  • Manage the provisioning of data centre services including connectivity, power services, deployment, and any additional services to be delivered to customers
  • Lead minor capital projects for customers/internal purposes
  • Supervise operational metrics, data, and analyse risks
  • Conduct regular property inspections
  • Take part in the 'on call' critical issue raising roster

Requirements

  • 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
  • Fluent in both English and Japanese
  • Ability to establish and review Method of Procedure (MOP) documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
  • Ideally, successfully run 3rd party service providers and negotiated quote/pricing for services
  • Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
  • Excellent collaborator with strong communication skills
  • Exceptionally flexible, forward-thinking and motivated by change
  • Effective customer management skills and meeting chair experience
The AirTrunk Culture 
 
Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.
 
The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.
 
Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.
Now’s your chance to Grow@Hyperscale.
 
**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**

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