Creative Director

Austin, TX

 

 

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

Auctane’s Creative Director will be responsible for leading and developing a global high performing team of creative professionals including graphic designers, web designers,  video/multimedia specialists, copywriters, agencies and vendors who build our websites,  online and offline advertising and other content. This individual is expected to take a center  role in elevating our brand strategies and delivering fresh and new expressions that drive  awareness, consideration and adoption of our offerings, as measured by improving our  marketing effectiveness. Our ideal candidate is passionate about creating highly intuitive,  beautifully crafted, well-communicated campaigns that help the company reach its goals  while staying true to its brand. This is a key leadership role at the center of our brand  strategies that inspires our customer communities, attracts prospects and engages our  employees. This director will be a key contributor to Auctane’s marketing team and serve to  collaborate with cross-functional teams across Marketing, Product Management, Product  Design, Sales and others to deliver a unified and consistent brand experience across all  channels. This director will also mentor and motivate others to solve interesting challenges to reach our audiences in new and innovative ways to help lead Auctane to its growth objectives.

What will you be doing?

  • Brand Leadership for Auctane’s family of brands, aligning creative initiatives that  deploy through paid and owned media channels - both online and offline to grow new user acquisition, activation, and engagement
  • Execute creative for rapid experimentation of new channels, campaigns, events, incentives, and approaches for the purpose of building scalable demand generation
  • Recruit and lead a team of skilled designers and content producers to supply  marketing campaigns through ideation, execution, and delivery, continually raising  the bar with high impact creative
  • Build and maintain strong partnerships with key stakeholders across the  organization including product management, sales, marketing, operations, and  communications
  • Raise the bar in creative and design best practice implementation at Auctane,  serving as a role model for designers and marketers across the organization.

What are we looking for?

  • Demonstrated track record at the Creative Director level in the software industry, including managing a multi-national, multi-time zone team that has successfully engaged with a broad stakeholder set.
  • Talent for developing elevated aesthetics, visually cohesive campaigns, and the ability to tell a powerful story through the work.
  • Experience working with consumer brands and B2B brands, ideally with exposure to  ecommerce or logistics sectors.
  • Has shaped planning and execution of multiple, complex creative initiatives, led brand transitions, experimentation, and proven ROI growth.
  •  Strong design training and instincts with a proven track record of leading - both direct  management as well as cross-team influence - to reach creative campaign goals. 
  • Comfortable with providing creative feedback and managing feedback processes.
  • Experience in agency and vendor selection and oversight, plus negotiating best  partnership strategy to balance in-source and out-sourced work.
  • Manages direct teams and managers, as well as cross-functional teams and brings a  proven track record of performance optimization. 
  • Ability to act as a player-coach by  executing creative work when needed to get the job done.
  • Strong leadership presence serves as a senior leader within a company, influential  with a diverse group of stakeholders and can create buy-in across an interdisciplinary  talent set.
  •  Solid experience in applying workflow tools and management systems that optimize  resource productivity and deliver work on time, anticipating plan changes and  adjustments, proactively seeking stakeholder input to align expectations.
  •  Well versed in all advertising mediums and their appropriate usage including social  media, display, SEO, SEM, audio, video, TV advertising and mobile channels.
  • Leverage research, analytics and brand insights to optimize and improve creative  performance.
  • Demonstrated experience building personal knowledge of complex businesses as well  as experience building comprehension and knowledge across one’s team.
  •  Thrives in a fast-paced growth environment, highly organized, detail-oriented and able to multitask.

What will make you stand out?

  • Bachelor's Degree required in Marketing, Art or Design. Masters degrees in Design or  other related higher level education degrees are ideal.
  •  Successful record of expanding responsibility including Creative Director roles in PE- back companies
  •  Flair for the creative and fresh ideas

The Tech

  • Excellent communication and organization skills
  •  Google Workspace suite
  •  Jira or other workload management systems
  •  Proficiency in Adobe Creative Suite: Photoshop, Illustrator, InDesign, After Effects
  • Familiarity or an understanding of UI/ Web layout programs like Sketch, Adobe XD or 
  • Figma
  • Experience working with experimentation and testing platforms such as Optimizely 
  • and usertesting.com
  • Web design experience an advantage, especially using HTML5 and WordPress
  •  Experience or an understanding of working within brand guidelines/ style guides and  design systems

What do we offer?

  • 📦 Discount on your personal shipment orders via stamps.com and GlobalPost.
  • 💙 Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
  • 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
  • Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
  • ⚖️ Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
  • 💜 An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
  • 🌍 A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
  • 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
  • 📺 Internal and external training, free access to online training platforms such as LinkedIn Learning.
  • 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
  • 🌅 We offer 10 paid days off for U.S. holidays throughout the year!
  • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
  • 🛬Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands!
  • 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…)
  • 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
  • 🚗Free garage parking directly across from the office building.
  • 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
  • 💪🏽We offer a gym discount program to help you stay fit and healthy!
  • 🧘🏻‍♂️Find your zen right at the heart of our Austin office with weekly onsite yoga sessions – because balance is key to our vibrant workplace culture!
  • 💰401k employer matching program – because your future deserves a friendly boost!
  • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
  • 🐶We’ve got your furry friend covered with pet insurance discounts.
  • 📄Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
  • 🩺Get ready for hassle-free healthcare from the comfort of your couch – we offer free Telehealth services to keep you feeling your best!
  • 💆🏻‍♀️Treat yourself to relaxation on the regular – enjoy a monthly discount at Massage Envy.
  • 👕Get ready to rock our brand with style – we've got awesome company swag to offer!
  • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • 🏡BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
  • 🚶🏽‍♀️Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
  • 💲Health savings account employer contribution for HSA medical plan enrollees.

    Location

    • Austin, TX preferred. Remote will be considered for exceptional candidates.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

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