AI Enablement Specialist/Engineer – GenAI & Automation FoxInsights

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Context

As FoxInsights scales, we are increasingly relying on AI-powered workflows and automations across Growth, Support, and Operations. Until now, these initiatives have been distributed across different teams - often implemented ad-hoc by whoever had the technical bandwidth. To unlock real leverage from tools like Intercom Fin AI, Lemlist, and our internal Installation Management processes, we need a dedicated role that builds and maintains the AI & automation backbone - the glue between our systems and teams.

The Role

This is not a traditional ML engineering job. You won’t be training foundational models - you’ll be the one who makes AI actually work inside the business. You’ll sit at the intersection of growth, product, operations, and engineering, and own the implementation of AI-powered workflows, tools, and integrations - from connecting APIs and building webhooks to designing small micro-services that glue LLMs, CRMs, and ticketing systems together.

If you love building things that just work - and want to see your automations used daily by sales, marketing, and support teams - this is for you.

What You'll Work On

Here’s a taste of the projects ahead in your first 6-12 months:

• Growth & Lead Gen Automation: Implement tools like Lemlist, Apollo, or Clay, integrate them with our CRM, and automate enrichment, sequencing, and lead qualification workflows.
• AI Support Automation: Deepen our Intercom Fin AI setup by building custom connectors, webhooks, and back-end endpoints to enable fully automated ticket triage and resolution.
• Professional Services Automation: Rebuild and automate parts of our “Installation Management” process, replacing fragile infrastructure with robust internal tooling.
• AI-Driven Marketing: Integrate LLMs and content-generation tools into our marketing workflows for automated content creation, posting, and campaign execution.

Responsibilities

• Design and implement custom automation scripts, APIs, and integrations between internal systems and third-party AI tools.
• Prototype and deploy small backend services (often Python/Node) to orchestrate workflows across different platforms.
• Work closely with Growth, Marketing, and Support teams to understand business problems and translate them into scalable automation solutions.
• Manage webhooks, event-driven pipelines, and data flows to ensure tools talk to each other reliably.
• Evaluate new AI tools and platforms, run PoCs, and lead their technical implementation.
• Build internal dashboards or simple UIs to monitor automation health and performance.

Skills and Experience

• Strong experience in backend development (Python, Node.js, or similar).
• Experience working with APIs, webhooks, and cloud platforms.
• A builder’s mindset — you’re happiest when you’re connecting tools, shipping small services, and solving real business problems.
• Familiarity with AI APIs (OpenAI, Anthropic, Hugging Face, etc.) and experience integrating them into products or workflows.
• Understanding of automation tools and platforms (Zapier, n8n, Make, LangChain, etc.) is a plus.
• Bonus: exposure to CRM, marketing, or support platforms (HubSpot, Lemlist, Intercom) and how they integrate into broader systems.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Beware of Recruitment Scams

We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. 

Protect yourself by following these steps:

• Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
• Remember, employers will never request payment or banking information during the hiring process.
• If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it.

Your safety and security are important to us. Thank you for staying vigilant.