Excellent opportunity to join Betsson Group as our new Senior CRM Service Comms Coordinator.

The Wow

Are you passionate about driving excellent customer product communications experience? Does the thought of working closely with content, graphics and customer journeys appeal to you? This role is an outstanding opportunity in our Global CRM & Engagement team to develop experience in service and promotional CRM communications. This position requires excellent task management skills, impeccable attention to detail, strong collaboration skills, tech-savviness, critical thinking and problem solving. Basic understanding of the iGaming industry is a must. 

A flavour of what you'll be doing

• Maintain and develop a range of communications that seamlessly guide Customers through product experience and promotions, utilizing variety of communication channels, including but not limited to SMS, email, on-site notifications, push notifications.   
• Own the overall implementation process and identify opportunities for improved quality and effectiveness. 
• Create fitting copies, utilizing best service communications practices, with the best customer experience in mind. Work closely with regional teams to ensure project alignment and a flawless message localisation. 
• Master the quality assurance process with a strong focus on thorough testing. 
• Navigate through a range of software, digital tools and platforms, utilising them to achieve goals efficiently. 
• Identify any challenges or gaps and strive to improve player experience and overall customer satisfaction with use of service communication.  
• Demonstrate effective teamwork with different stakeholders. 
• Participate in establishing CRM best practices, strategies, templates, policies, and tools to expand and mature these capabilities for the Betsson Group.  
• Other duties as assigned.  

You’re good at:

• Experience within the online gaming sector (CRM, Customer Service, Payments) and an interest in its product offering (2+ years)  
• Experience in Project Management (1+ years)  
• Ability to multi-task and to prioritise workloads  
• Detail-oriented with commitment to accuracy and quality 
• Digitally proficient, able to adapt to new technologies quickly 

Extra awesome:

• Additional language skills (Spanish is a great advantage) 
• CRM platforms and tools, project management tools experience is a plus (example: Salesforce Marketing Cloud, Jira) 

What’s in it for me?

You’ll get to work in a friendly and open-minded team, full of people willing to help and learn from you. Working across teams and departments will allow you to gain an understanding of all the different factors that make up the business. This means that your tasks will be varied and challenging in their own unique ways – there are no dull moments!

If you are an all-rounder, willing to put technical skills to work in order to design optimized customer life-cycle journeys for our customers, then this is the role for you!

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