Customer Experience Associate

About Blenheim Chalcot

Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world. 
The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2014, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.
Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more!
One of our EdTech ventures, Accelerate People, is scaling fast and we’re looking to hire high-energy, motivated, and curious talent to support them on that journey! 

Hive Learning

Hive Learning is an innovative EdTech platform that harnesses Generative AI to revolutionize various aspects of education. From crafting personalized learning materials and delivering tailored coaching to automating data analytics, Hive Learning offers a comprehensive suite of features. The platform includes tools for creating and managing groups, resources, sprints, pathways, nudges, reminders, and an extensive range of integrations. These components work together to enhance the learning experience, making education more interactive and effective.

The Role:
The Customer Experience Associate is a vital role within the Blenheim Chalcot portfolio and this role will help achieve Operational Excellence in our Apprenticeship Program process. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI-enabled tech businesses.

Key Responsibilities:
We are looking for a dynamic and experienced Customer Experience Associate with proficiency in backend data entry, as well as exceptional skills in handling customer interactions through various channels including chat, email, and calls. The successful candidate will have relevant experience, demonstrating strong communication skills, multitasking abilities, and a commitment to ensuring a seamless customer experience.

•    Experience in responding to customer queries through emails, and chat.
•    Provide accurate information, assistance, and resolutions to customer issues across different communication platforms.
•    Ensure a high level of customer satisfaction through effective communication and problem-solving.
•    Perform accurate and efficient data entry tasks to update and maintain customer records and information.
•    Input, verify, and manage customer details, transactions, and interactions in the backend systems.
•    Maintain organized and up-to-date records of customer interactions, transactions, and issue resolutions.
•    Collaborate with other departments to relay customer feedback, escalate issues, and ensure a cohesive customer experience.
•    Work closely with the IT team to troubleshoot and resolve any technical issues.
•    Adhere to established quality standards and protocols for customer service.
•    Participate in ongoing training to stay updated on product knowledge and service procedures. 

About you:
The ideal candidate will have a track record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

Required Skills:
•    Minimum of 1-3 years of experience in customer service with expertise in phone support, email, and chat interactions. (UK experience a plus)
•    Proficient in data entry software, CRM systems, and other relevant tools.
•    Excellent communication skills, both written and verbal.
•    Strong organizational and multitasking abilities.
•    Ability to adapt to a fast-paced and dynamic work environment.
•    High school diploma or equivalent required. 

What we can offer you

•    Be part of the World’s Leading Digital Venture Builder 
•    Have the opportunity to be a part of and learn from the incredible diverse talent in BC 
•    Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and the opportunity to work with Gen AI 
•    A fun and open, if a little cricket-obsessed, atmosphere – we own the Rajasthan Royals IPL team! 
•    24 days of annual leave, 6 floater leave and 4 public holiday days, maternity and paternity leaves. Private Medical for you and your immediate family 
 
Important
At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued, where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.