CPQ Business Systems Analyst III

Chicago, Illinois, United States, New York, NY, United States, Redwood City, CA, United States, San Francisco, CA, United States, United States

WHAT IS BOX? 

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

 

WHY BOX NEEDS YOU

Box is looking for a Conga CPQ Business Systems Analyst to support our sales portfolio. Box utilizes Conga CPQ (formerly Apttus CPQ) as its primary configure, price, quote solution, which integrates into the Salesforce.com platform.  We are primarily looking for a business functional system analyst, who is comfortable working independently to define system design and is skilled in configurations within the tool.  An ideal candidate will have exceptional analytical, communication, and problem solving skills and be comfortable interacting with all levels or organizations, including Executive Management.


This role will allow you to apply your functional CPQ and Salesforce.com tools expertise to some of Box's most critical go-to-market and operations initiatives. You will work closely with your team to collaborate on creative solutions for technical challenges, provide inputs on the CPQ systems roadmap, and provide direct value to our business partners. You will interact frequently with senior management and must become a trusted thought-leader to our extended business partners.

WHAT YOU'LL DO 

  • Manage stakeholder engagement to evaluate business needs, facilitate requirements gathering, and present design solutions 

  • Provide production support and maintenance of the Conga CPQ tool through managed sprint releases (or any adhoc production support)

  • Facilitate design, implementation, maintenance and enhancement of the CPQ platform for Direct and Channel Sales teams by partnering with different business functions such as Deal Desk, Channel Ops, Order Management, Sales Legal, Technical Accounting, Pricing and Packaging, etc.

  • Document functional design requirements and process flow diagrams in support of cross-functional designs.

  • Conduct solution reviews with project team members to ensure solutions are aligned with business requirements

  • Coordinate and perform system testing in conjunction with QA team members to ensure functional requirements are met. Work closely with project team during quality assurance testing and user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

  • Triage and troubleshoot any issues that may arise for these environments as part of day-to-day business operations

  • Collaborate via agile methodology to ensure end to end services are optimized, efficient, and continuously evolving to maximize value delivery. This includes new investments and implementations, extending existing functionality, and triaging inbound run-the-business bugs or enhancement requests

 

WHO YOU ARE

  • Bachelor's degree

  • 3+ years experience with Conga CPQ (preferred) or a similar CPQ tool

  • 3+ years experience with Salesforce.com building/designing scalable Go-to-Market solutions

  • 3+ years of system implementation experience and knowledge of owning techno-functional deliverables in a project, including functional design and QA

  • Functional and hands-on configuration experience of Conga CPQ (preferred) or a similar CPQ tool including product, pricing and approvals setups

  • In-depth understanding of the capabilities and constraints of Salesforce CRM and Conga CPQ (preferred) or a similar CPQ tool

  • Additional experience with/knowledge of the larger quote to cash ecosystem (CLM, Billing, etc.) is a plus

  • Knowledge of standard software development lifecycle 

  • Ability to create and debug custom records, workflows and scripts on these platforms

  • Ability to triage incoming production support requests and facilitate resolution for production bug fixes and minor enhancement requests

  • Ability to work with vendor support as required to address system bugs, performance issues, and enhancement requests

  • Ability to actively and clearly communicate with end-users (written and verbal) to support issue resolution

  • Strong analytical skills and ability to solve complex issues

  • Ability to work independently with minimal guidance

 

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

 

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

 

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

 

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

 

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.
 
In accordance with OFCCP compliance, here is the Pay Transparency Provision. 

United States Pay Range

$103,000 - $129,000 USD

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

US Box Self Identification Questionnaire

 
Here at Box our goal is to fully leverage and engage the unique talents/capabilities of diverse teams who feel like they belong. We provide a safe space to contribute your unique skills, ideas, and insights. A welcoming space is provided to learn, try new things, grow your career, test your thinking, and evolve.  Our goal is to build diverse teams with broad representation that matches our customers and the world at large. We also want to make sure that you feel welcomed and supported, connected, included, and are treated fairly and with respect. We also ask that you do the same for others. 
 
Below is a set of demographic questions and completion is entirely voluntary. Any person seeking employment at Box is considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. If you choose to respond to these questions the information will be used, in aggregate only, to help us track the effectiveness of our recruiting efforts and identify areas of improvement in our process. The information collected, or lack thereof, will not be associated with your specific application and will not in any way be used in the hiring process. 
 
 
Veteran Status:
 
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
  • A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
  • A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability
 
Why are you being asked to complete this form?
We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.  We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.  To do this, we must ask applicants and employees if they have a disability or have ever had a disability.  Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.
 
Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.  Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.  Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.  For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.   
 
1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.
 
If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.
 
How do I know if I have a disability? 
You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.  Disabilities include, but are not limited to:
 
  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  •  Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
 
Reasonable Accommodation Notice 
 
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Please review our Personnel Privacy Notice here
 
Select...
Select...
Select...
Select...
Select...
Select...