Atlassian Service Engineer II

Chicago, Illinois, United States, New York, NY, United States

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

 

WHY BOX NEEDS YOU

As we continue to scale our enterprise operations, we’re looking for an Atlassian Service Engineer to manage and optimize our internal Jira Software, Confluence, and Jira Service Management environments. You'll help streamline how Box collaborates, delivers services, and runs IT operations by maintaining a stable, scalable, and user-friendly Atlassian ecosystem.

You’ll be joining a high-impact IT Operations team that supports a wide range of business functions, from Product Development and Release Management to People, Finance, and Security. We’re looking for someone with both the technical depth and operational mindset to evolve our platforms, automate processes, and enable smarter, data-driven decisions.

WHAT YOU'LL DO 

  • Administer and maintain Box’s Atlassian environments (Jira Software, Confluence, Jira Service Management), including user permissions, workflows, automation rules, schemes, and plug-ins

  • Partner with business stakeholders to gather requirements, build scalable solutions, and implement process improvements across teams like IT, Engineering, HR, and Finance

  • Lead platform upgrades, performance tuning, and routine maintenance, ensuring high availability and adherence to security and compliance standards

  • Support integrations between Atlassian tools and external platforms (e.g., Slack, Workato, Box, GitHub, Okta)

  • Develop and maintain technical documentation and training materials for end-users and administrators

  • Triage and resolve incidents, bugs, and service requests, acting as the primary subject matter expert for Atlassian issues

  • Implement governance standards, enforce best practices, and help drive adoption of consistent workflows and usage patterns

  • Contribute to long-term strategy for platform maturity, automation, and enhanced reporting/analytics

 

WHO YOU ARE

Required Skills:

  • 3+ years of hands-on experience administering Atlassian tools (Jira Software, Confluence, Jira Service Management) in an enterprise environment

  • Strong knowledge of Jira administration: custom workflows, fields, permission schemes, automation, and project configurations

  • Experience with scripting and automation (e.g., Groovy, ScriptRunner, Automation for Jira, REST APIs)

  • Familiarity with ITSM/ITIL practices and Service Desk operations

  • Solid communication skills and ability to translate business requirements into technical solutions

 

Preferred Skills:

  • Atlassian certification (e.g., ACP-100, ACP-400)

  • Experience with cloud and data center deployments, and Cloud migrations

  • Experience with add-ons and applications like X-Ray, Scriptrunner, Tempo, and EazyBi

  • Familiarity with CI/CD, DevOps, and SDLC tools

  • Experience working in regulated or security-conscious environments (e.g., FedRAMP, SOX)

  • Understanding of Agile and Scrum methodologies

  • Exposure to broader SaaS ecosystems and workflow automation platforms like Workato or Zapier

  • Exposure to AI implementations

 

 

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

 

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

 

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks. 

In accordance with OFCCP compliance, here is the Pay Transparency Provision. 

United States Pay Range

$103,000 - $129,000 USD

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision. 

United States Pay Range

$114,500 - $143,000 USD

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