Shopper Insights Client Lead

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. 

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

 

We’re looking for a Shopper Insight Client Lead who wants to make a real business impact through data, insights and client partnerships.

As part of our team, you will work with leading FMCG manufacturers and retailer stakeholders, helping them turn customer and sales data into actionable recommendations that drive growth. This role combines client management, commercial thinking, analytical problem solving and project delivery.

You will independently manage a portfolio of clients, identify growth opportunities, deliver insight projects and act as a trusted advisor to both clients and internal stakeholders.

What you'll be doing

Manage and grow client relationships

• Own the commercial relationship with assigned clients and build long-term partnerships
• Understand client strategies, business objectives and challenges
• Ensure high levels of client satisfaction, retention and business growth
• Identify opportunities to expand existing partnerships and create additional value for clients

Delivering insight-led solutions

• Translate customer and sales data into clear business recommendations
• Create and deliver client presentations, reports and case studies
• Support clients in understanding shopper behavior, category dynamics and growth opportunities
• Present findings and recommendations to sales, category management, trade marketing and marketing stakeholders

Coordinate insight projects and stakeholder engagement

• Coordinate insight projects from briefing through delivery
• Work closely with retailer stakeholders, clients and internal dunnhumby teams to ensure successful execution
• Manage multiple projects and priorities while maintaining high quality standards
• Support annual business planning discussions and strategic client reviews

Support commercial growth

• Deliver revenue targets across the assigned client portfolio
• Support proposal development, contract renewals and commercial discussions
• Contribute to business development activities within the Hungarian market

Support client capability building

• Deliver training sessions and workshops on dunnhumby solutions and insights
• Help clients maximize the value of our products and services
• Act as a trusted partner and advisor in category and shopper-focused discussions

What we're looking for

Experience

• 2–4 years of experience in FMCG, retail, category management, shopper insights, customer analytics, consultancy or a related commercial role
• Experience working with clients or business stakeholders
• Experience turning data into business recommendations and presentations

Skills

• Ability to build strong client relationships while effectively managing projects and multiple stakeholders
• Strong analytical and problem-solving capabilities, with the ability to translate complex data into clear business stories and actionable recommendations
• Excellent verbal and written communication, presentation and storytelling skills in Hungarian and English, including experience presenting insights and recommendations to client stakeholders
• Strong Power BI, Excel and data visualization skills
• Proactive commercial mindset with the ability to identify growth opportunities, manage multiple priorities and work independently
• Curiosity and openness to leveraging AI-powered tools and new technologies to improve productivity and client outcomes
  
  Qualifications
• Bachelor’s degree in Business, Economics, Marketing or a related field
• Fluent Hungarian and English, both written and spoken

 

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)