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The Leader in Technology Services and Solutions Delivery
Founded in 2001 and headquartered in Troy, Michigan, Entrega is a business-to-business Technology Services and Solutions Company with leading expertise in Services and Solutions Delivery. Our 200 professionals located across the United States have served global clients in the Automotive, Automotive Retail, Manufacturing, Energy, Media and Communications industries. Through our better methodology and approach, we deliver a better client experience, more effective and efficient services and solutions, and greater business value for our clients.
Featured Jobs
Automotive Implementation Advisor
Job Position Summary:
The Automotive Implementation Advisor is responsible for managing and executing on-site and remote training for automotive dealership clients on software applications, business processes, and best practices. This role requires expertise in automotive retail and fixed operations (Parts/Service) to ensure optimal utilization of software solutions.
Responsibilities and Duties:
Software Implementation & Optimization - Implement and optimize automotive software solutions for DMS, Sales, Desking, F&I, and Fixed Operations (Parts/Service) by assessing dealership knowledge and utilization. Provide process improvement recommendations and develop customized implementation strategies based on dealer needs and business models.
Client Training & Engagement - Conduct on-site and virtual training sessions for single, multi-point, and strategic accounts to drive software adoption and utilization. Act as a consultant by identifying workflow gaps, implementing solutions to improve dealership efficiency, sales, margins, and revenue, and partnering with leadership to create implementation plans and advise on software/hardware needs.
Product Knowledge & Industry Expertise - Become an expert in automotive retail software applications, including configurations and system functionality, while maintaining awareness of industry trends and best practices.
Documentation & Reporting - Complete all required documentation, including implementation agendas, attendance records, reports, and support tickets, while managing travel logistics and expense submissions in compliance with company policies.
Team Collaboration & Development - Mentor team members, contribute to department success, and support strategic and operational improvements within the organization.
Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.
Location and Travel:
This is a fully remote position. Candidates must reside in MI, TX, or FL.
Must live within driving distance of a major airport and be willing to travel 80%+.
Qualifications:
Excellent interpersonal and presentation skills with the ability to engage diverse audiences.
Strong written and verbal communication skills.
Ability to consult and problem-solve with dealership staff at all levels.
Proficiency in Microsoft Office applications.
Self-motivated with the ability to work independently in a fast-paced environment.
Education and Experience:
Bachelor’s Degree with 4 years' related work experience or 6 years' related work experience.
Experience with Fixed Operations (Parts/Service) and dealership software solutions preferred.
Experience as a Sales and/or Fixed Operations Advisor/Manager preferred.
Experience with automotive software solutions and training programs preferred.
Manager of Dealer Field Operations
Job Position Summary:
The Manager of Dealer Field Operations is an experienced people leader with an automotive and digital marketing background. They are responsible for managing a field team that provides customized sales process consultation, best practice training and overall automotive and consumer behavior insights to an assigned group of Dealers. This role is ultimately responsible for the success of their team and expected to deliver excellence by developing a team of high-performers and providing strategic recommendations to enhance the value we deliver to the OEM client.
Responsibilities and Duties:
People Leadership - At Entrega, managers are considered a part of Entrega leadership and are responsible for their department or team, all staff that report to them, the vision for their department or their team, the quality of the department or team output, and helps Entrega meet its overall objectives. They will create goals for their department or teams ensuring that department or team output is of the highest quality and always has complete client satisfaction. Works with HR to hire new talent for their team and maintain appropriate staffing levels as well as discussing and strongly recommending the promotion or termination of their employees with HR.
Team Management - This role manages a team of strategically located field automotive professionals supporting the OEM client with digital retailing applications. Due to the nature of the team's work, the manager will be responsible to curate and create thought leadership as pertains to automotive retail industry trends. They leverage experience in the automotive industry to coach and direct the team of field representatives on strategic consultations. The manager will rely on data gathered by their team and hold them accountable to program goals. They will also ensure that the team is managing their work allocation efficiently and meeting all targets.
Entrepreneurship - The manager is expected to have complete ownership over their team and the deliverables assigned. They are obsessed with delivering high quality results to the OEM client. Thinking like a business owner, they are driven by constant process improvement, finding innovative opportunities, and managing all budget implications with integrity and responsibility.
Internal Stakeholder Satisfaction - Ensure internal stakeholders are highly satisfied with the delivery from their designated team, which includes managing work allocation responsibly and addressing deliverables with urgency and high quality.
Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.
Qualifications:
Ability to manage a team while working independently.
Comfortable working under pressure or strict deadlines.
Demonstrated ability to solve problems and formulate recommendations.
Passion for promoting learning and personal growth of a team.
Possess organizational and prioritization skills.
Self-starter with a high degree of integrity and professionalism.
Education and Experience:
Bachelor's degree preferred.
10+ years working experience required in dealership sales or with an automotive digital supplier.
5+ years people management or supervisory experience required.
Knowledge from a major automotive retail OEM.
Strong understanding of the Dealership business model.
Strong understanding of digital marketing and online consumer behavior within the automotive industry.
Sr. Project Manager
Job Position Summary:
The Senior Project Manager plays a key leadership role in driving visibility, alignment, and execution across all billable initiatives within the organization. This internal-facing role requires a strong business mindset, exceptional organizational skills, and a proactive approach to tracking project performance and resource utilization. The ideal candidate will have deep experience within a Professional Services environment, ensuring internal operations align with client commitments, delivery excellence, and company goals. Strong communication, planning, and analytical skills are essential, as is the ability to collaborate cross-functionally with leadership, delivery teams, finance, and business operations. Experience developing Statements of Work (SOWs) and applying Lean Six Sigma principles is strongly preferred.
Responsibilities and Duties:
Portfolio Oversight & Governance - Lead internal tracking of all active billable projects across the organization, ensuring visibility into timelines, budgets, and resource allocations.
Operational Planning - Support the development and maintenance of internal project tracking systems, dashboards, and reporting structures to monitor project health and support leadership decision-making.
SOW Development - Collaborate with sales and delivery teams to scope and draft Statements of Work (SOWs), ensuring clarity and alignment with capabilities.
Risk & Compliance Monitoring - Proactively identify operational or delivery risks across the portfolio. Monitor adherence to scope, delivery standards, and contractual obligations.
Stakeholder Reporting - Deliver consistent reporting on project budget statuses to executive leadership, including forecasting and variance analysis.
Process Optimization - Champion internal process improvements across delivery operations, leveraging Lean Six Sigma methodologies to reduce inefficiencies and enhance scalability.
Cross-Functional Collaboration - Partner with internal teams including finance, resource management, sales, and delivery leadership to ensure project and operational alignment.
Resource Management Support - Work closely with resource managers and team leads to align staffing plans with project needs and revenue targets.
Qualifications:
Strong understanding of professional services operations and business drivers.
Experience writing and managing Statements of Work (SOWs).
Exceptional analytical and problem-solving skills with attention to detail and business impact.
Excellent verbal and written communication skills, including the ability to present to executive audiences.
Organized, methodical, and self-motivated, with the ability to manage multiple priorities across teams.
Capable of influencing without authority and leading through collaboration.
Lean Six Sigma certification or working knowledge strongly preferred.
Comfortable working in a fast-paced, evolving environment with cross-functional stakeholders.
Education and Experience:
Bachelor’s degree in Business, Operations Management, Project Management, or a related field; equivalent experience may be considered.
7+ years of project or program management experience, with significant time spent in a professional services or consulting environment.
Experience managing internal business operations, portfolio governance, or PMO functions is highly desirable.
Strong familiarity with project financials, revenue recognition, and margin tracking.
Experience with project management and reporting tools such as JIRA, Microsoft Office (Excel, PowerPoint), and collaboration platforms such as Confluence and Teams.
Professional certification required – such as PMP (Project Management Professional), PMI-PBA (Professional in Business Analysis), or Lean Six Sigma. Multiple certifications or advanced credentials are a plus.
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