Clinical Operations Associate

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

About the role (What you'll be doing)

This role includes a healthy mix of immediate and long-term problem-solving in a lightning-fast-paced environment, working with a diverse set of clinical and non-clinical teams. The role is based in Sydney and reports to the Clinical Operations Lead and forms part of Eucalyptus' Clinical Operations function.

The three key pillars in Clinical Operations in practice:

1. Insights and Incidents

   The clinical insights function stands as a cornerstone for ensuring clinical safety and quality at Eucalyptus. Within this realm, our Clinical Operations Associates action audit findings and discern trends associated with prescriber behaviours aligning with the standards set by Eucalyptus. These insights and subsequent actions play a pivotal role in mitigating errors and elevating overall patient outcomes.

   The Clinical Operations team shoulders the responsibility of overseeing clinical incidents and complaints. This encompasses the critical processes of triage, effective management, and appropriate escalation, all geared towards ensuring prompt and suitable resolutions. Through these efforts, the team actively contributes to consistently improving the safety and quality of our healthcare services.

2. Clinical Strategy and Advisory

   Clinical Operations plays a pivotal role in supporting pre-launch and launch activities at Eucalyptus, specifically from a clinical perspective. This involves ensuring the successful execution of new market and product launches to enable the realisation of the company's ambitious goals in a very dynamic environment. You’ll help shape the model of care to deliver better patient outcomes.

   Additionally, our clinical advisory service entails active engagement in a diverse array of general clinical operations tasks crucial for the seamless functioning of our healthcare services. This varied involvement includes responsibilities such as creating and reviewing clinical materials, conducting research and education initiatives, contributing to product and engine improvements, and actively participating in the New Product Development (NPD) processes. This includes our fulfilment operations and partner pharmacies.

3. Clinical Governance: Within the realm of clinical governance, Clinical Operations plays a central and essential role alongside our Clinical Director. The team actively engages in upholding critical elements, including accreditation, external engagement, clinical governance committees, and the establishment, as well as the continuous improvement, of robust structures and processes. The collaborative efforts of the team in this domain are indispensable for sustaining and enhancing elevated standards of quality and safety across our global operations.

About the role (What you’ll be doing)

• Clinical Quality & Governance: Lead incident triage and root cause analysis for serious clinical incidents. Assist with safety and quality reporting, clinical indicators, and continuous quality improvement initiatives. This includes providing clinical input and review for new patient-facing content, protocols, and internal documentation to ensure accuracy, clarity, and alignment with our standards of care.
• Audit & Insights Management: Action clinical findings from audits and support others to do the same. Work closely with our insights team to implement continuous quality improvement initiatives to improve patient outcomes. There is potential to step into management of the Insights function, depending on your interest in leadership.
• Practitioner Enablement: Serve as a clinical point of contact for practitioner queries and escalations, supporting timely decision-making and collaboration with the local Patient Operations teams.
• Pharmacy & Partner Support: Coordinate clinical aspects of our pharmacy relationships to ensure seamless patient fulfilment and medication safety.
• Automation & AI Evaluation: Support the development of internal tools to automate auditing and reporting, and contribute to the evaluation and implementation of AI-led clinical tools.
• Growth and Innovation: Assist with operational and clinical readiness for new markets, services, and capabilities (including new conditions).

Ultimately, this is a very flexible role and you'll need to be ready to tackle a wide range of challenges

About you (Who you are)

• Clinically confident – you're an AHPRA-registered practitioner who brings strong clinical judgement and a deep understanding of what safe, high-quality care looks like in practice.
• Operationally curious – you enjoy understanding how things work behind the scenes and are motivated to improve the systems that support patients and clinicians.
• Detail-driven – you’re rigorous when it comes to audits, processes, and documentation, ensuring nothing is missed and quality remains consistently high.
• Proactive and reliable – you take initiative, follow through on complex tasks, and thrive with autonomy in a fast-paced environment.
• Systems thinker – you understand the bigger picture and can connect the dots across people, processes, and data to identify root causes and drive improvements.
• Clear communicator – whether speaking with pharmacists, clinicians, or product managers, you convey information clearly and with confidence.
• Collaborative by nature – you're someone who builds strong cross-functional relationships and enjoys working across diverse teams to solve hard problems.
• Flexible and adaptable – you’re comfortable switching between urgent BAU tasks and long-term strategic projects, and can re-prioritise as needed.
• Patient- and outcome-obsessed – you keep patient safety and experience at the centre of every decision you make.

Experience required

• Clinical Experience - you are a AHPRA-registered clinician, with at least 2 years post-graduation experience.

Why join Eucalyptus?

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
• We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling
• We play as hard as we work - From our annual Eucalympics (Olympic themed decathlon), monthly health & fitness allowances, free weekly barista coffees, funded social clubs, quarterly rooftop parties and weekly catered fireside chats, we know how to let our hair down!
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility’s #WeNeedMoreLeave campaign), as well as our Employee Assistance Program

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.