Clinical Operations Associate (Pharmacovigilance)

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

About the role (What you'll be doing)

Eucalyptus is looking for a passionate clinician to support our Clinical Operations. This role has a major focus on safety and quality within the organisation, with a particular emphasis on pharmacovigilance activities, new product development initiatives, pharmacy operations and clinical advisory within the company. As an integral member of our Clinical Operations team and wider Clinical Services team, you’ll work both reactively and proactively in a fast-paced and exciting environment. You’ll be a key driver of improving healthcare safety and quality within our clinical partners as well as internally within the organisation. You'll work closely with our Clinical Operations team and larger clinical team to scale a sustainable telehealth operation that is safe, delightful and ultimately drives positive outcomes for patients.

The three key pillars in Clinical Operations in practice:

Insights and Incidents

The clinical insights function stands as a cornerstone for ensuring clinical safety and quality at Eucalyptus. Within this realm, our Clinical Operations Associates action audit findings and discern trends associated with prescriber behaviours aligning with the standards set by Eucalyptus. These insights and subsequent actions play a pivotal role in mitigating errors and elevating overall patient outcomes.

The Clinical Operations team shoulders the responsibility of overseeing clinical incidents and complaints. This encompasses the critical processes of triage, effective management, and appropriate escalation, all geared towards ensuring prompt and suitable resolutions. Through these efforts, the team actively contributes to maintaining the safety and quality of our healthcare services.

Launch and Clinical Advisory

Clinical Operations plays a pivotal role in supporting pre-launch and launch activities at Eucalyptus, specifically from a clinical perspective. This involves ensuring the successful execution of country and product launches to enable the realisation of the company's ambitious goals in a very dynamic environment.

Additionally, our clinical advisory service entails active engagement in a diverse array of general clinical operations tasks crucial for the seamless functioning of our healthcare services. This varied involvement includes responsibilities such as creating and reviewing clinical materials, conducting research and education initiatives, contributing to product and engine improvements, and actively participating in the New Product Development (NPD) processes. This includes our fulfilment operations and partner pharmacies.

Clinical Governance

Within the realm of clinical governance, Clinical Operations plays a central and essential role alongside our Clinical Director. The team actively engages in upholding critical elements, including accreditation, external engagement, clinical governance committees, and the establishment, as well as the continuous improvement, of robust structures and processes. The collaborative efforts of the team in this domain are indispensable for sustaining and enhancing elevated standards of quality and safety across our global operations.

This role includes a healthy mix of fire fighting and long-term problem-solving in a lightning-fast-paced environment, working with a diverse set of stakeholders.

The role is based in Sydney and reports to the Clinical Operations Manager and forms part of Eucalyptus' Clinical Service.

Key responsibilities

Your key responsibilities may include:

• Pharmacovigilance: Create and maintain all pharmacovigilance activities across our global operations, including for over-the-counter (OTC) and registered medications. This involves collection, analysis and reporting of adverse events and quality defect issues in accordance with local regulations, develop SOP’s and conduct annual training, develop signal detections and assessments, and collaborate cross-functionally to ensure compliance with safety regulations and guidelines.
• New Product Development: Gather information and conduct benefit-risk analysis on each stage of the product life cycle and ensure safety assessments are properly addressed and documented.
• Pharmacy Operations: Be a point of contact for questions related to the safety and quality of pharmacy operations, addressing issues such as dispensing errors and stock shortages, and report on findings to support continuous improvement and patient satisfaction.
• Incident Management and Resolution: Proactively and reactively manage and escalate clinical risks, incidents and complaints promptly and effectively.
• Clinical Advisory Support: Be a clinical voice and leader within the business, serving as an advisor for clinical questions and responsibilities from all areas of Euc, including research, education, and clinical reviews.
• Stakeholder Collaboration: Serve as a key liaison between partner pharmacies, prescribers, external regulators, manufacturers and internal teams for effective collaboration.

Ultimately, this is a very flexible role and you'll need to be ready to tackle a wide range of challenges!

About you (Who you are)

You’re passionate about high-quality, safe, and compliant healthcare delivery — and have a strong interest in the intersection between clinical care, technology, and regulation.

• You enjoy the operational side of health systems and are comfortable working with both frontline clinicians and internal systems/processes.
• You’re organised, detail-oriented, and comfortable working with incident logs, adverse event reports, and compliance documentation.
• You’re curious and proactive — you’ll seek out improvements in processes and aren’t afraid to ask questions.
• You’re an excellent communicator — you can translate regulatory or technical language into clear operational actions.
• You enjoy being part of a cross-functional team and are comfortable navigating ambiguity and shifting priorities.

Experience required

• Clinical Experience - you are a AHPRA-registered clinician (RN, Pharmacist, Doctor) at least PGY2 and ideally have experience in a variety of clinical roles.
• Minimum 2 years pharmacovigilance experience in prescription medicines or Over-The-Counter (OTC) products.

Experience preferred

• Bachelor Degree and/or Masters degrees in Medical, Pharmacy, Medical Science.
• Delivery of safety and quality improvement initiatives such as quality improvement projects and clinical transformation projects.

Why join Eucalyptus?

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
• We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling
• We play as hard as we work - From our annual Eucalympics (Olympic themed decathlon), monthly health & fitness allowances, free weekly barista coffees, funded social clubs, quarterly rooftop parties and weekly catered fireside chats, we know how to let our hair down!
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility’s #WeNeedMoreLeave campaign), as well as our Employee Assistance Program

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.