Staff Software Engineer, Customer Experience

About the role:

Forter is looking for a Staff Full-Stack Engineer to join our Customer Experience (CX) group and help build a new team tasked with creating significant parts of Forter’s vision for 2025 and beyond. This is a unique opportunity to shape the technical direction and culture of a newly formed team that will drive impactful customer-facing solutions.

As a foundational member of this team, you’ll not only lead the design and development of critical features but also establish best practices and foster a high-performing engineering mentality. You’ll have a direct hand in building scalable, innovative solutions while mentoring and collaborating with engineers across Forter to ensure technical excellence.

The CX group specializes in creating tools that empower customers to derive actionable insights, make data-driven decisions, and effectively manage platform traffic. 

Why Should You Join Us?

The CX group is at the forefront of Forter’s customer-facing initiatives, shaping the experiences that complement our fraud detection services. Our group works at the intersection of engineering, analytics, and business, building solutions integral to Forter's future.

As a Staff Engineer, you’ll take a leadership role in delivering these high-impact solutions while setting technical standards for the team. 

What you'll be doing:

• Together with the Engineering Manager, build and shape a new team: Define team best practices, mentor engineers, and establish a culture of iterative delivery, collaboration, and technical excellence.
• Be a significant driving force in delivering the team’s commitments, in time and quality, by taking a leading role in development and execution.
• Lead the tech design and development of Forter’s Product vision for 2025 and beyond.
• Collaborate with engineers across the organization to build scalable and performant solutions for client-facing interfaces.
• Guide the team in adopting best practices for system design, code quality, testing, and deployment.
• Take ownership of large, complex projects, from initial concept to deployment in production.
• Partner with product managers, designers, and other stakeholders to translate customer-focused business requirements into technical solutions.
• Proactively identify technical risks, propose solutions, and ensure high standards for reliability, monitoring, and alerting in production systems.

What you'll need:

• A strategic thinker who can balance long-term vision with pragmatic execution.
• At least 8 years of experience in full-stack web development, with expertise across the stack in technologies such as React, Vue, Lit, Angular, Node.js, Storybook, Jest, and modern JavaScript (ES6+) / Typescript.
• You’ve developed systems operating in a high-scale environment, and you’re highly capable of optimizing such systems for low latency and cost.
• Demonstrated expertise in working with data pipelines, including ETLs.
• Familiarity with modern tools and frameworks for batch and/or streaming data processing is a plus.
• Proven ability to design and implement complex distributed systems in event-driven architectures.
• Advanced skills in HTML, CSS, and responsive design, with a strong focus on pixel-perfect implementation.
• Experience in technical leadership and mentoring engineering teams, driving technical excellence across projects.
• Strong collaboration and communication skills, able to work effectively across teams and with external stakeholders.
• Experience with at least one major cloud provider (AWS, GCP, Azure)Experience with build and automation tools like Webpack, Rollup, or similar.

It Would Be Great if You Also Have:

• Expertise in building low-latency web applications or real-time systems.
• Experience with NoSQL databases like Elasticsearch.
• Proficiency in Python and scripting for automation.
• Familiarity with AWS services such as SQS, SNS, and EC2.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023 and 2024)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

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