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Key Account Manager
London, England - United Kingdom
Who we are
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Key Account Manager who will be responsible for building, developing and nurturing strong business relationships within an assigned list of Geotab's largest most strategic accounts. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As a Key Account Manager you will drive revenue growth and retention by developing strong, consultative relationships with senior leadership and C-suite stakeholders. You will work directly with enterprise customers and through resellers to expand the use of the Geotab ecosystem, integrating regional sales strategies with global objectives. Collaborating across Business Development, Solutions Engineering, Product, and Service Delivery teams, you will uncover new opportunities, deliver exceptional customer value, and ensure seamless execution across business divisions and regions.
How you'll make an impact
- Seek, develop and cultivate collaborative relationships with the C-Suite of our Large Accounts, leveraging these high-level connections to understand strategic priorities, align solutions with executive goals, and secure long-term partnerships by providing innovative, valuable business recommendations around large fleet best practices.
- Actively expand the subscription base and increase the usage of Geotab's products and services, including marketplace offerings like cameras and asset trackers.
- Directly responsible for meeting and exceeding assigned revenue targets for account growth, ensuring a strategic approach to generating revenue through account expansion.
- Own the management of Enterprise accounts to a best-in-class standard, ensuring the basics of excellent account management are covered within regular business reviews to ensure the accuracy of forecasting, early identification/management of issues and appropriate SLT engagement from Geotab as well as ensuring Geotab is driven to the next level within the customer by actively seeking ways in which Geotab’s products and services can be utilised to drive innovation within the account.
- Consult with strategic customers on best practices in change management, technology implementation, customer experience, and other topics critical to program success.
- Educate and articulate the value of continual investment in the data provided by Geotab and our partners.
- Utilize pilots to quantify the value created by engaging with the Geotab ecosystem with the support of Strategic Account Advisors and Business Development
- Provide strategic feedback to Geotab’s regional leadership based on localized and global activities and successes, fostering a cohesive global strategy.
- Maintain up-to-date knowledge of all Geotab products, marketplace products, and industry trends that impact assigned verticals.
- Develop an informed short and long term customer strategy roadmap for internal Geotab stakeholders including Product, DNA, and Marketplace.
- Identify and map out key stakeholders within Geotab and within each strategic global account, ensuring comprehensive coverage and understanding of all ongoing discussions and opportunities including emerging markets
- Utilize project management skills to oversee and manage account activities effectively, ensuring a consistent and impactful approach across all regions.
- Utilize an in depth knowledge of Service Delivery and support processes to ensure assigned customers are maximising the benefits of Geotabs services and paths of issue management via processes which are efficient for Geotab and the customer.
- Promote and raise the profile of the Geotab solution offering, ensuring that the company achieves positive brand equity and captures market/mind share.
- Understand the competitive landscape and provide feedback and direction to Marketing and senior leadership within Geotab.
- Provide input on new business opportunities, competitive analysis, market trends, and business environment.
- Entrepreneurial mindset in a flat organization
What you'll bring to the role
- Post-Secondary Diploma/Degree specializing in Business, Engineering, Computer Science or a related field.
- 8-10 years of experience in sales consulting/business operations/program management in a technical environment (IoT devices/B2B software/fleet management/telematics).
- Exceptional skills in developing and maintaining client relationships.
- Able to anticipate and understand customer’s needs and provide viable solutions.
- Proven track record in developing new sales and accounts.
- Entrepreneurial mindset and comfortable in a flat organization.
- Strong aptitude for understanding technical and business requirements.
- Demonstrated success in accurately forecasting account and volume activities, meeting and exceeding goals.
- Strong analytical skills with the ability to problem solve well-judged decisions.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Excellent verbal and written communication skills, including comfort with delivering presentations and training.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
- Ability to translate technical solutions to meet customer requirements.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides), Customer Relationship Management (CRM) tools.
- Localized Data Privacy and Regulatory practices.
- Actively engage with both internal and external key stakeholders, facilitating communications and strategies across different regions, especially where Geotab's presence is emerging or needs strengthening.
- Utilize project management skills to oversee and manage account activities effectively, ensuring a consistent and impactful approach across all regions.
- Have a detailed understanding of Service Delivery and Support processes to ensure the value of these services is effectively articulated to the customer and their expectations are managed in line with the reality of business process.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
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