Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Multilingual Senior Benefits Specialist manages and administers the day-to-day requirements of Geotab’s benefits documentation, payroll administration and benefit requirements for the international benefit programs. This position acts as a support to service staff requests, changes and administration as part of the employee transition during onboarding and offboarding processes. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a Multilingual Senior Benefits Specialist your key area of responsibility will work with the benefits management team to ensure delivery of innovative, consistent, and cost-effective services that support, sustain, and improve our benefits administration while in compliance with all country regulatory and legal requirements. The Senior Benefits Specialist serves as a role model for the delivery of high-quality customer service through a variety of channels. You will be responsible for the implementation of the project tasks, as well as managing day-to-day activities. You will also need to provide regular status reports to key partners to ensure the project is on time and meeting expectations. You will need to work closely with the Geotab’s Human Resources, Legal and Finance team.

To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.In addition, the successful candidate will have  strong analytical and project management skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results. 

How you'll make an impact:

• Contact all newly eligible staff regarding their benefit options and enrollment time-frames.

• Ensure the accuracy of all benefits enrollments to provide vendors with accurate eligibility information.

• Administer all leave of absence programs; collaborates with the payroll  department to ensure accurate employee pay as well as benefit premiums met while on leave; and maintains compliance with country leave of absence and employment laws. 

• Recommends revisions to company leave policies to ensure compliance with country and local laws and regulations. 

• Work closely with internal teams on benefit requirements for leaves of absence requests and disability paperwork.

• Communicates with employees regarding their needs for leave and ensures they are aware of any documentation needed as well as their responsibilities while out (if leave is approved). 

• Respond to benefit inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.

• Subject matter expert in supporting the HR team and other business groups by answering questions, providing information, and completing analysis.

• Advises management when resolving benefits issues.

• Administer investment retirement plans and ensure proper enrollment and terminations occur from the plan and verify all compliance activities are completed, any issues are resolved, and all required reporting is completed. 

• Respond to all investment retirement savings plan inquiries from managers and employees relating to enrollments, plan changes and contribution amounts for assigned regions. 

• Regularly audits and performs quality checks to ensure the accuracy of all benefit related data in the HRIS, changes to personnel, provides vendors with accurate eligibility information, and provides necessary reports for allocation/billing charges.

• Ensure data integrity by running and analyzing parallel reports.

• Compare vendor invoices against internal reporting and resolve disputes.

• Ensure all compliance activities are completed, any issues are resolved, and all required reporting is completed.

• Use strong data analysis skills to identify and isolate any possible issues or opportunities for improvement, and drive the process to remediate the issue.

• Act as a liaison between outside administrators (broker, insurance carriers and voluntary benefit providers) and customers (HR, payroll, and employees) to ensure timely resolution of eligibility and claim disputes as well as effective administration of company plans.

• Build and maintain relationships with brokers, plan providers, and HR Business Partners.

• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines. Requires strong analytical skills and a thorough knowledge of plan designs.

• Ensures benefit related processes and procedures are documented and up-to-date, cross-train with other benefit team members, as needed.

• Responsible for handling open enrollment including employee communications, and enrollment system administration in conjunction with brokers/plan providers.

• Work with carrier representatives to coordinate activity for a smooth implementation of new plans.

• Researches market trends for healthcare plans, including medical, dental, vision and disability insurance.

• Educate employees on available benefits options, including conducting informational sessions, and preparing communications materials.

What you'll bring to this role:

• 5 to 8 years experience in benefit, retirement, and leave administration with at least 3 years experience specifically focused on international benefits, particularly within European countries.

• Bachelor’s degree in business, human resources (HR), human resource management or human resource administration or related field is asset.

• Fluency in English and at least one other European language (e.g., German, French, Spanish, Italian, and Portuguese) is required.

• Strong knowledge in international payroll/benefit local region regulations governing employee benefits, retirement savings and insurance programs.

• Meticulous attention to detail and superior proofreading abilities.

• Strong analytical skills with the ability to problem solve and identify process improvements.

• Ability to establish and maintain effective working relationships with HR team, other departments, plan providers, vendors, brokers, and employees.

• Authentic, effective, and professional communication style including the ability to communicate effectively in person and by email and phone. 

• Ability to use time effectively and efficiently while managing multiple priorities.

• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).

• Ability to work with a high degree of autonomy through ambiguous circumstances.

• Entrepreneurial mindset and comfortable in a flat organization.