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Software Support Engineering
Oakville, Ontario - Canada
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Software Support Engineer who will manage complex software escalations for our high-priority ESAP platform. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As a Software Support Engineer your key area of responsibility will be to provide technical support to Geotab clients, ensuring the seamless operation of our software systems. You will be responsible for troubleshooting issues, providing solutions, and facilitating communication between internal and external stakeholders. You will be crucial in resolving technical challenges, ensuring customer satisfaction, and contributing to the continuous improvement of products and services. You will work closely with our customer-facing teams to diagnose and drive solutions through on-the-spot troubleshooting.
To be successful in this role you will posses a technical background and thrive in high-pressure troubleshooting environments. In addition, the successful candidate will have the ability to think and act quickly to resolve technical scenarios.
How you'll make an impact:
- Provide timely and effective technical support to internal and external stakeholders, resolving issues related to software or embedded products.
- Clearly communicate complex technical information to diverse audiences, including internal and external stakeholders.
- Employ a proactive approach to troubleshooting by anticipating potential issues and addressing them before they impact stakeholders.
- Utilize data analytics and tools to identify trends in support inquiries.
- Monitor applications and systems for performance issues and take proactive measures to ensure stability and reliability.
- Contributes to the development and maintenance of technical troubleshooting documentation.
- Collaborate with product development and engineering teams to provide feedback and assist in identifying product improvements.
- Maintain detailed records of stakeholders interactions, issues, and resolutions in a ticketing system.
- Build and maintain strong relationships with internal stakeholders, focusing on their needs and ensuring satisfaction with the service provided.
- Participate in ongoing training and professional development to enhance technical skills and knowledge of Geotab products.
- Support Geotab global strategic initiatives.
- Provide on-site support to resellers and customers when applicable, delivering hands-on assistance to ensure optimal product performance and customer satisfaction.
What you'll bring to the role:
- Proven ability to diagnose and troubleshoot basic technical issues across hardware and software platforms.
- Proficiency in programming and scripting languages, including SQL, Python, PowerShell, JavaScript, and C#.
- Advanced skills in Excel and experience with data analysis and visualization.
- Strong understanding of customer service principles and practices, with a commitment to delivering exceptional support to clients and internal stakeholders.
- High accuracy and meticulous attention to detail, ensuring thoroughness in troubleshooting and documentation.
- Ability to work effectively under pressure, managing fast-changing priorities and deadlines with a proactive mindset.
- Excellent verbal and written communication skills, enabling clear and effective interactions with diverse audiences at all levels of the organization.
- A strong team player with the ability to engage and collaborate with colleagues across various functions, fostering a positive team environment.
- Proficient in using a variety of software programs, including Google Workspace (Sheets, Docs, Slides) and other relevant tools for business operations.
- An entrepreneurial mindset, comfortable working in a flat organizational structure, and willing to take initiative to drive improvements and efficiencies.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab:
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.
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