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IT IAM Supervisor

United States of America - Irvine, California

Job Summary:

The IT Identity and Access Management (IAM) Lead provides technical expertise and hands-on guidance and leadership to team members on the operations, maintenance, and support of end user identities, applications, and endpoints.  This entry-level management role is the primary point of contact for escalated incidents and requests and entails managing personnel, schedules, conflicts and issues, engagement, and performance. Ensures adherence to company policies, SOX ITGC controls, and other legal and regulatory requirements as needed by the business.

Job Expectations: 

  • Lead the design, implementation, and maintenance of IAM systems

  • Manage access control processes, including user provisioning and deprovisioning 

  • Collaborate with cross-functional teams to identify and address IAM needs

  • Build a positive rapport with key stakeholders and team members; deliver on commitments.

  • Conduct regular audits and assessments to identify and mitigate risks

  • Produce weekly metric reports and proactively address negative trends.

  • Provide relevant context and emphasize a sense of urgency, teamwork, and collaboration toward common goals.

  • Identify skill set gaps and provide the “right” tools and “timely” training for the job.

  • Guide, mentor, nurture, retain, and manage the growth and development of all team members. 

  • Set clear expectations and hold team members accountable by conducting regular 1:1 meetings and providing timely and specific feedback.

  • Coach, mentor, and motivate team members to be their best self.

  • Monitor ITSM queue; prioritize, quarterback or delegate as needed; adhere to published SLAs and improve CSAT scores.

  • Coordinate, lead, monitor, and report on progress to resolve complex problems or end-user escalation incidents, issues, and troubleshooting efforts.

  • Monitor the effective use and performance of hardware and software standards; evaluate, test, and recommend improvements to standards.

  • Create and maintain technical SOPs and standards documentation for all relevant technology services; ensure repeatability of expected results; educate and enforce SOPs and standards.

  • Remediate system and software vulnerabilities and escalate cybersecurity threats according to published SLA according to published SLA

  • Perform change management for systems using a defined SDLC adhering to SOX or other regulatory and compliance requirements.

  • Align on-call schedules and participate in on-call rotation as needed.

  • Stay current with emerging trends and technologies in IAM

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Job Requirements:

  • A high level of integrity, earning the respect and trust of his/her peer group and employees.

  • Knowledge of process for evaluation and selection of products, tools, services and infrastructure components in line with organization’s business needs and standards.

  • Knowledge in project planning, resource allocation, and budgeting.

  • Demonstrated ability in technical configuration, process, and change documentation.

  • Strong interpersonal, written, and oral communication.

  • Proven analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute multiple projects and tasks in a high-pressure environment.

  • Skilled at working within a dynamic, team-oriented, collaborative environment.

  • Adept at reading, writing, and interpreting technical documentation and procedure manuals.

  • Ability to present ideas and solutions in user-friendly language.

Experience Requirements:

  • 5-8+ years combined experience as an individual contributor in IT support or administration.

  • 2+ years of relevant experience in IAM environments.

Education Requirements:

Bachelor’s degree in Computer Information Systems or Associate’s degree and equivalent experience.

Judgment/Reasoning Ability:  Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.

 

Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise in the work environment is usually moderate for those working onsite. Other factors are:

 

  • Hectic, fast-paced with multi-level distractions

  • Professional, yet casual work environment

  • Office / Warehouse environment

  • Ability to work extended hours as required

#LI-JC1

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.  The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.  iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year.  Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
 
For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$84,957 - $173,775 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. 

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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