Senior Associate, Hospitality Program Management

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Senior Associate, Hospitality Program Management:

The Games Delivery Revenue team oversees the Ticketing, Hospitality, Accommodations and Food & Beverage departments.  This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, creating a robust and integrated accommodations strategy that supports our key stakeholders and operational needs, and delivering a comprehensive food and beverage plan for fans, stakeholders, the world’s press and broadcasters, workforce, and athletes. 

The LA28 Commercial Hospitality team is dedicated to redefining the Olympic and Paralympic hospitality experience by delivering premium, revenue-generating packages for key stakeholders and fans. In partnership with On Location, LA28’s Official Hospitality Provider, the team is responsible for integrating a commercial hospitality strategy that maximizes asset value and ensures revenue optimization. 

Reporting to the Head of Hospitality, the Senior Associate, Hospitality Program Management will manage multiple, often interconnected, projects and workstreams to help drive the goal of making the LA28 commercial hospitality program as successful as possible.  They will coordinate activities between multiple workstreams, ensuring the proper planning, execution and tracking of all programs while identifying interdependencies and/or any gaps, while proactively driving issue resolution where/when necessary.  This individual will also serve as the primary point of contact for the hospitality functional area as it relates to tracking milestones, facilitating onboarding, and supporting the organization of key elements of the Olympic & Paralympic hospitality program. 

Additionally, this position will collaborate with key hospitality functional leaders to set department & cross-functional meetings, as well as aggregate information from IOC, IPC, partners, and other external stakeholders

Key Responsibilities:

Program Management 

• Ensure all projects and workstreams are aligned with the Hospitality business plan and overall Hospitality strategy 
• Collaborate with the On Location PNC Team to create process to inform of any changes or delays on deliverables On Location is assigned are flagged for leadership 
• Create and maintain project plans (utilizing project management tools such as Smartsheet, etc.), including timelines, resources, etc. 
• Work closely with functional area leaders within Hospitality & across the organization to understand program goals, requirements, and deliverables  
• Track project / workstream progress and provide regular updates to key stakeholders  
• Develop / structure a weekly progress report to provide weekly updates on key workstreams to Hospitality leadership  
• Support onboarding process for new hires (both internal and external) including but not limited to ensuring all proper systems access is approved and shared, etc. 
• Manage multiple projects simultaneously, prioritizing tasks and maintaining a high level of organization to meet deadlines and expectations 
• Assist in the Master Milestone tracking of the overall program management and ensure proper coordination and communication to have the HSP Program stay on time and hit all deliverables
• Handle administrative and PMO/PNC responsibilities, including preparing project documentation, reports, and presentations, and ensuring compliance with internal processes and governance standards 

Strategic Planning & Coordination 

• Participate in planning and strategy meetings, offering insights and suggestions to enhance project efficiency and effectiveness 
• Ensure all program activities adhere to organizational standards and best practices, maintaining a consistent approach across all projects 
• Gather and incorporate feedback from team members and stakeholders, ensuring that project adjustments align with overall objectives 
• Establish close working relationships with key functional areas to ensure the Hospitality strategy maximizes revenue opportunities, minimizes costs, and works effectively within operational constraints 
• Manage the risks and issues that might arise throughout the program life cycle and take measures to correct them when they occur 

Operational & Tracking 

• Identify ways to define the processes, procedures, reporting, etc., to manage the program 
• Lead proactive coordination with all Hospitality Folder Management as well as controlling access in Smartsheet and with shared On Location shared spaces, proactively assisting the team in organization and optimization of these folders and file management 
• Assist in tracking larger HSP team projects from a documentation standpoint for the team, projects such as FASP, EOP Timelines, Financial Reporting timelines, Stakeholder Guides, Product Guides, etc. 
• Proactively share agendas and notes/key takeaways with the broader team for discussion, adds, edits, and feedback to align the HSP team and prepare everyone for upcoming meetings. 
• Assist with coordination and planning of all larger cross-functional triparte meetings, including but not limited to SUM, QBRs, etc.. 
• Assist with any assigned special projects and/or key deliverables from the team as needed 

Background & Qualifications

Position Requirements:

• Minimum 4 years of relevant industry experience, preferably with experience in the sport or live event industry 
• Fluent working with Office suite products including Microsoft Excel and PowerPoint 
• Proficient in using Airtable to manage workflows, track project progress, and organize data effectively 
• Extremely detail-oriented with excellent organizational and project management skills  
• Strong communication, team building, and interpersonal skills 
• Well-developed problem-solving skills and ability to work independently to resolve issues 
• Ability to work effectively to tight deadlines 
• Experience working with a diverse range of stakeholders and proven success at building excellent working relationships  
• Demonstrated commitment to co-creation and collaborative decision-making 
• Self-starter with experience in defining tasks, seeking feedback, and evolving work where applicable 

Physical Requirements and Working Conditions 

• Ability to work on-site in an office environment, based in Los Angeles, CA 
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment  

Education:

• Bachelor’s degree preferred

Submission Requirements:

• Resume

The annual base salary range for this position is $75,000.00-90,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.