Senior Program Manager

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! 

We’re looking for a Senior Program Manager in London to join our Global PMO team. As a Senior Program Manager, you will drive structured, transparent, and results-oriented execution to ensure Lightspeed, as well as, the Go-To-Market (GTM) team achieve their objectives. Leveraging purposeful execution frameworks, you will align cross-functional teams, track progress against OKRs, and ensure goals are met efficiently and effectively. Your ability to orchestrate complex initiatives with clarity and precision will be critical in delivering measurable impact. 

What you’ll be doing:

• As a Senior member of the Go-To-Market (GTM) Programs team, you will support the stakeholders in the use of best practices for program execution.
• Working within the team of the President’s Office, you will partner closely with colleagues within the Go-To-Market organisation and right across Lightspeed. 
• You will build strong relationships with departmental leaders, deeply understand their goals, and help shape their execution strategies. This will enable you to proactively identify opportunities to improve performance and align departmental priorities with broader company strategy.
• Partner and collaborate with Sponsors, Senior leaders, Business Leads, and cross-functional stakeholders to achieve business and financial success metrics for programs and initiatives. Ensure clarity of purpose, alignment on scope, and shared accountability throughout execution.
• Oversee and coordinate key initiatives within assigned departments, acting as the connective tissue between strategy and execution. Ensure transparency, effective stakeholder engagement, and timely communication around progress, risks, and decisions.
• Define, monitor, and analyze key performance indicators to measure impact, highlight gaps, and drive continuous improvement. Embed operational excellence by standardizing best practices, optimizing workflows, and scaling what works.
• Leverage change management principles to help programs adapt to evolving priorities, while ensuring effective governance, sponsor engagement, and interdependency management across teams.
• Solution programs and approach, seeking clarity on ambiguous deliverables, defining scope and execution plans.
• Team up collaboratively, as required, with Business Leads and commercial modeling /analysts; to execute together for velocity and stability.
• Utilize program delivery frameworks and tools for scope definition, milestone planning, risk management, resource coordination, and reporting. Present complex ideas with clarity and offer recommendations that support speed, scalability, and strategic alignment.
• As a senior member of the GTM Programs team, contribute to the development of program management best practices and mentor others in the craft. Be a flexible and proactive problem solver, adapting to organisational needs as priorities shift.
• Present and communicate complex ideas succinctly with a clear message of status and decisions needed, as well as regular reporting on program execution and metrics.

And a little bit of...

Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role!

What you need to bring:

We are a Global team of 8 leading the execution of initiatives that directly impact our company strategy and deliver efficiencies into the business.  We're looking for a Senior candidate who has experience with the following:

• Strong experience in leading the execution of impactful, complex, and large programs of work;  or similar
• As we are a growing organisation, you must be flexible in your approach and mindset to take on new challenges that may arise as priorities, market dynamics and opportunities change.
• Background in facilitating, and working across multiple teams building strong stakeholder relationships, collaboratively, for outstanding business and individual outcomes.
• Experience working with data, insight and financial outcomes and objectives; clearly articulating outcomes within a commercial environment.
• Comfort in operating in ambiguity across a large, growing, complex, global organisation and seeking cross organisational alignment - ability to act with calm
• Strong proficiency in the creation and maintenance of program artefacts such as a Program charter, program plan, RAID Logs/project plans and status updates.
• Adept and proactive at monitoring and tracking  program progress, identifying risks, and implementing mitigation strategies.
• Great communicator (at all levels/across multiple stakeholders) with a strong focus on initiative progress and outcomes, clear decision making and data-driven actions and outcomes.
• Ideally experience in a high growth environment, ideally SaaS
• Ideally experience in a global organisation

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

 Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy & healthy! 

• Lightspeed RSU program (we are all owners) 
• Unlimited paid time off policy 
• Flexible working policy 
• Health & Wellness Benefits 
• Paid Leave Assistance for new Parents 
• LinkedIn Learning License 
• Paid Volunteer Day 

….and so much more!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.