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Implementation Consultant - Technical Delivery and Operations

Raleigh, North Carolina

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 10,000+ businesses, including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, and Ridge Ventures, as well as CEOs from GE, Twilio, Coupa, Toast, and PagerDuty.

As a Technical Delivery and Operations Consultant, you will lead the end-to-end implementation of MaintainX’s condition monitoring solution for our clients. You will coordinate cross-functional teams, manage hardware logistics, and act as the primary point of contact for technical support and project execution. Your role is key to ensuring successful deployments, client satisfaction, and continuous improvement of our delivery processes.

What you’ll do as our Technical Delivery and Operations Consultant:

  • Own end-to-end implementations of MaintainX’s condition monitoring solution, from kickoff through go-live.
  • Project-manage deployments, maintaining detailed plans, milestones, and communication with internal teams and customers.
  • Coordinate with installation partners to schedule on-site work and ensure quality of installation.
  • Order, track, and manage delivery of sensors, gateways, and other hardware to customer sites, ensuring on-time fulfillment.
  • Configure devices within MaintainX’s software application.
  • Serve as the primary point of contact for customers on technical questions and support escalations.
  • Monitor ongoing system health, triage connectivity or data‐quality issues, and drive remediation activities to resolution.
  • Document processes and best practices, continuously improving deployment playbooks and knowledge base articles.
  • Collaborate with Product and Engineering teams to relay customer feedback, feature requests, and issue trends.

 

About you:

  • Proven track record managing complex technical rollouts—ideally in IoT, condition monitoring, or similar hardware-centric solutions.
  • Strong project management skills, comfortable driving cross-functional teams, and juggling multiple customer engagements.
  • Excellent communication and customer-facing abilities; you build trust through clarity, responsiveness, and follow-through.
  • Detail-oriented and organized, with a drive to document every step and ensure nothing falls through the cracks.
  • Problem-solver mindset, thriving on identifying root causes and leading remediation under tight timelines.
  • Self-starter with a bias for action, capable of working independently and escalating appropriately when roadblocks arise.


What’s in it for you:

  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP enrollment program.
  • Take what you need PTO.
  • A Work Culture where:
    • You’ll work alongside folks across the globe who reflect the MaintainX values, Smart Humble Optimist.
    • We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the lives of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.


MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

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