Change Management Consultant

Change only works when people do. Join our Business Architecture team to co-create with clients, translate strategy into simple ways of working, training materials, and tools, and build the capabilities teams need to thrive through change. You’ll help global brands become truly customer-centric by making change clear, learnable, and repeatable. 

What will your day look like?

As a Change Management Consultant in our Business Architecture team, you'll get the chance to work across multiple different client projects from automotive, fashion, FMCG, to home furnishing brands. While every project is unique, your responsibilities will typically include:  

• Map the people affected by change and their needs, run change-readiness assessments, and clarify impacts/risks to build a shared knowledge baseline. 
• Shape the change approach and roadmap, set governance and decision rights, define the communications plan, and agree on measurement frameworks to guide execution. 

• Facilitate working sessions with Business Architecture colleagues, VML MAP specialists, and client teams to explore the problem space and design practical ways of working (e.g., collaboration models, roles & responsibilities, or practices). 

• Develop core resources (e.g., vision decks, playbooks, toolkits, FAQs, or working guides) to make change easy to learn and apply.  

• Deliver clear, human-centered communications, executive-ready presentations, and interactive training (e.g., relay sessions or train-the-trainer) so people gain the skills and confidence to navigate the change. 

• Pilot with real users, gather insights, and iterate plans, content, and training based on data and feedback. 

• Conduct pre and post surveys, monitor adoption with pulse checks, report progress and risks, and tune the approach so improvements stick and ownership transitions smoothly. 

Who are you going to work with?

At the VML MAP headquarters in Copenhagen, you will join our Business Architecture Team, consisting of process, change, and collaborative work management consultants. You will become part of a dynamic and international environment where you will get plenty of opportunity to develop your personal and professional skills. 

Your work will depend on collaboration with the broader team, which means you will get to collaborate closely with experts from our strategy, technology, data, experience, and client teams from our offices in the US, UK, CPH, Sweden, Norway, Finland, Spain, Portugal, Canada, and Thailand. We are a leader within our field and are a transformation partner for some of the most admired brands in the world. 

What do you bring to the table?

We are seeking an experienced and result-oriented Change Management Consultant to work with  complex organizational change initiatives. You possess a keen eye for detail, excel at fostering collaboration and driving adoption, and deeply understand how interconnected organizational elements impact change. As a proactive and engaging practitioner, you'll build strong relationships at all levels to deliver impactful and lasting change. You are comfortable working independently and within cross-functional teams. In addition, you have: 

Must-haves 

• Education: Bachelor’s or Master’s in a relevant field (e.g., Change Management, Organizational Development, Psychology, Innovation, Business, or related social sciences). 

• Experience: 2–3 years in change/transformation roles in a consulting or in-house context. 

• Methods: Practical experience applying change methodologies. 

• Facilitation & communication: Confident at framing messages for different audiences, running workshops, and presenting to stakeholders at all levels. 

• Analysis & synthesis: Strong analytical and creative problem-solving skills, with the ability to turn complex inputs into clear insights and actionable recommendations. 

• Tools: Advanced Microsoft PowerPoint skills and a solid command of common collaboration tools such as Miro or Lucidchart.  

• Ways of working: Proactive, structured, collaborative; comfortable managing your own work and contributing to multi-disciplinary teams. 

• Mobility: Willing to travel and work across time zones when client needs require it. 

Nice to have 

• Experience: Large-scale transformations (enterprise, multi-market, or multi-function programs) 

• Methods: Familiarity with Design Thinking, Agile, Lean Startup, Service Design, or Systems Thinking. 

• Tools: Proficiency with process tools (e.g., draw.io or MS Visio), and work-management platforms (e.g., Jira).  

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

WPP (VML MAP) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

For more information, please visit our website, and follow VML MAP on our social channels via Instagram, LinkedIn and X.

When you click “Apply now” below, your information is sent to VML MAP. To learn more about how we process your personal data during when you apply for a role with us, on how you can update your information or have the information removed please read our Privacy policy. California residents should read our California Recruitment Privacy Notice.