Account Director

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Account Director

Location: London, England, United Kingdom (hybrid working from our London offices 3 days a week)

About the role:

Working in partnership with our client, a leading specialist in travel insurance and customer-centric marketing. We're building a high-performing, agile team of 9-11 members to serve their four brands during a period of significant transformation. As Account Director, you'll be the single point of contact leading this newly formed team to drive measurable marketing impact and deliver best-in-class creative, digital, and performance marketing solutions. You'll integrate closely with the client's business, championing a test-and-learn approach while leveraging automation and AI tools in a culture of continuous improvement and innovation.

What you will be doing:

• Work in true collaboration with the client as Brand Guardian, ensuring the most positive client experience possible
• Lead a small independent team as the single point of contact, working independently of large account structures
• Collaborate closely with the client's internal stakeholders to define and execute a digital-first strategy
• Ensure delivery of performance marketing goals with clear KPIs and reporting while championing creative excellence and strategic thinking
• Be present in the client offices 3x per week to foster strong relationships and ensure seamless communication
• Support TUPE-sensitive transitions and navigate organisational change with empathy and professionalism
• Take overall financial control of accounts, including profitability, forecasting, late payments, and fee negotiation
• Own project execution, run rates, and client satisfaction through regular catchups and weekly account management
• Take accountability for delivery of growth targets for the account
• Act as escalation point for client or internal SLA adherence issues, capturing and suggesting improvements
• Negotiate win-win compromises with clients on behalf of team members where needed 
• Identify new business opportunities through relationships, introducing Brandtech's capabilities where appropriate • Lead the implementation and integration of the new marketing team, replacing the client's existing structure

What you need to be great in this role:

• Excellent client engagement skills with ability to proactively organise, influence clients, and build strong working relationships
• Excellent account leadership skills with developed financial and commercial acumen, creative judgment, and strategic thinking
• Proven track record of commercial growth across new and existing business with strong talent management capabilities
• First-rate communication skills with ability to be articulate in person and writing, plus strong presentation skills with innate rapport building
• Ability to operate independently while managing and developing junior team members
• Clear understanding of all Brandtech group products and how to utilise this knowledge to the account's advantage
• Understanding of how to integrate with client-side teams whilst maintaining top-tier agency service
• Highly creative with ability to generate ideas and practically contribute to studio output
• Proficient in Microsoft Office and related software with experience in social and digital first accounts
• Experience managing TUPE-sensitive transitions and leading teams through organisational change
• Comfortable working in a hybrid environment with regular in-office presence to support team cohesion and client engagement

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.