Account Director, Systems & Processes

About the Role:

Reporting to: Senior Account Director

Fuse is looking for an experienced Account Director with ticket management experience and online systems who is an excellent leader and thrives within a fast-paced agency environment.

You will report to the Senior Account Director and will be the main day to day point of contact for a number of Account Directors who head up teams managing ticketing and hospitality guest programmes for a variety of clients across a number of different major events (UCL, UEL, UWECL, UWCL, FIFA World Cup, The FA).

The primary focus for the role will be managing, formalising and communicating centralised systems and processes which can be rolled out across a variety of client teams and tweaked to suit the unique nature of each individual client and event.   You will be the central lead in managing the relationship with all of our systems providers and would be expected to be a Fuse “superuser” of those systems and assist with the development and adaptations to those systems.

You will have strong communication skills, needing to communicate with a number of client teams and various suppliers. The successful candidate will also have good organisation skills, be able to manage multiple projects at once, and keen eye and attention to detail. You will also have excellent Microsoft Excel skills.

The successful candidate will be joining a creative and dynamic team and supporting on on-going projects. Main day-to-day responsibilities will include, but not limited to: 

• Supporting various client teams made up of Account Directors, Account Managers and Account Executives
• Being the day to day point of contact with all of our systems providers.
• Oversee the management of systems and processes relating to ordering & distribution of ticketing assets across projects
• Be a point of escalation for the team to the client as required
• Manage and lead on all financial reconciliation across both clients

Desired Skills & Experience

• Experience in managing partnerships, ticketing and hospitality
• Project/Account management experience across a range of sport brands
• Experience with online ticketing portals and guest management systems
• Strong or advanced Microsoft Excel skills
• Experience in creating and managing policy documents.
• A thorough understanding and comfortable managing financial processes with strong numeracy and analytical skills
• Strong reporting capability
• Experience of working with international clients would be a bonus but not essential
• Experience of people management and ability to motivate and manage project teams

You need to have the ability & willingness to work flexibly, usually in the London office, with occasional UK travel, on-site at events and some weekend work.

This is a full-time role & you must be eligible to work in the UK.

Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.

We are committed to providing comprehensive training & development plans for all team members.

About the Agency:

Culturally Connected, Seriously Effective. 

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports.  These connections make our clients more memorable - the key to unlocking effectiveness. 

Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement. 

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes. 

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald’s, and Just Eat Takeaway.com. 

Follow us @fuse_agency Visit us online. Find us on LinkedIn 

Flexible Working

At Omnicom Media Group, we are committed to supporting flexibility for our people while fostering collaboration, innovation, and teamwork. We have a hybrid working model (three days in the office, two working remotely), to ensure that we meet the needs of both our people and our business, balancing the benefits of in-person connections with the flexibility of remote working.  Our standard working hours are 9:30 – 17:30, but we offer the ability to flex around core hours of 10:30 – 16:30 to give our people flexibility on how they manage their working day, whether that’s in the office or working remotely. For example, you could start work at 8:30 and finish at 16:30 or start at 10:30 and finish at 18:30.

We encourage open conversations between our people and managers to help navigate high-need periods and individual circumstances. Our goal is to create an environment where people feel genuinely supported to do their best - both in their careers and in their lives outside of work.

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Be Your Best

We want everyone to make the most of the opportunity to shine and showcase your talents and we are happy to make adjustments in the recruitment process so you can be your best. Please discuss any specific requirements with your dedicated Talent Team member or if you would feel more comfortable, you can email us confidentially at beyourbest@omnicommediagroup.com to let us know how we can support you.

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Diversity, Equity & Inclusion at OMG

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard, and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on https://omnicommediagroup.com/recruitment-privacy-notices/.