Sale Development Representative

Job Position: Sales Development Representative

Location: London (Hybrid Role, in office 2 days per week)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Position:

OpenTable's Sales and Restaurant Services teams are dedicated to improving restaurants’ revenue potential by utilising best in brand front-of-house management and online reservation technology. We are committed to helping our customers get the most out of our products, and we’re looking for a strategic-minded, willing to take action, and driven Sales Development Representative to join our team.

You will be part of a team of committed, passionate, and hardworking sales individuals who are intent on ensuring OpenTable's restaurant customers’ success and our dining customers’ enjoyment.

In this role, you will: 

• Generate sales leads; Assist with sales prospecting on the phone to schedule appointments for Account Executives in their region.
• Implement lead generation programs as they are developed by the Restaurant Marketing team.
• Craft and distribute sales messages to restaurant prospects using traditional mailings and targeted email marketing.
• Provide general sales support to sales teams; Ensure lead hand-offs to Account Executives are successful and exceed customer expectations. Respond to requests from prospects for additional product information
• Keep management advised of all activity, including timely preparation of reports
• Some travel is required for training, market research and sales initiatives, as well as organizing, preparing for and attending regional trade shows.

Please apply if: 

• Successful telesales or call-center track record with a track record of exceeding objectives.
• You are Customer First with an ability to nurture trust and confidence with customers
• You understand and are capable of resolving current and future business needs - many times you go above and beyond by supervising customer happiness
• You continuously look for opportunities to improve service, follows through, solicits and applies feedback, and builds/maintains positive relations
• You thrive on collaboration and partnership by demonstrating a dedication to team goals thru attitude, contribution, & collaboration
• Your willingness to participate in a team shines through information sharing, openness to others' views, and accountability for own actions
• Putting the success of team above own interest
• Creativity and Innovation are strong skills you possess through developing approaches & ideas to achieve goals, tackle problems, improve performance
• Receptive to new insights, methods, technologies - comfortable taking calculated risks to accomplish goals, meet challenges, and question conventional methods.
• Grow with continuous improvement - Pursuing training & development while striving to continuously build knowledge, skills & abilities
• Seeks & applies feedback to improve performance, demonstrates urgency/persistence, continually seeks to improve processes/products/services.

Benefits 

• Private health and dental insurance
• Income protection and life assurance
• Pension plan contributions
• 5 weeks paid vacation
• Paid parental leave
• Employee Assistance Program (includes 24/7 GP & free legal advice)
• Paid volunteer time
• Paid time off on your birthday
• Work from (almost) anywhere for up to 20 days per year
• Company-wide week off each year for everyone to recharge
• Free lunch 2 days per week
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Travel discounts
• Social events and Thursday happy hours
• Company-paid therapy sessions
• Subscription to Headspace
• Career development: development funding, leadership programs, access to learning resources
• Employee Resource Groups and initiatives supporting inclusion and belonging

Diversity, Equity, and Inclusion

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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