Partner Support Specialist - Contractor (Guatemala)

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

Partner Support Specialist

Our Partnerships team plays a vital role in driving revenue at Podium, and we’re looking for a Partner Support Specialist to help manage partner relationships, streamline support processes, and ensure data accuracy. This role requires strong organizational skills, attention to detail, and a proactive approach to improving workflows.

What You Will Be Doing:

Partner Engagement & Support

• Manage partner support ticket routing, ensuring timely responses and accurate escalation (via Zendesk or email).
• Send welcome emails to newly onboarded partners and provide onboarding materials.
• Assist with partner outreach follow-ups, including reminder emails for meetings and deadlines.
• Support event/webinar logistics, such as sending invites and managing RSVPs.

Data Management & CRM Processes

• Maintain accurate partner contact lists and update records in Salesforce.
• Review and validate lead and deal tagging in Salesforce to ensure proper partner associations.
• Monitor and verify partner enrollments, escalating discrepancies as needed.

Administrative & Documentation Support

• Assist in updating partner enablement materials (presentations, PDFs) with new product information.
• Organize and maintain digital filing systems for contracts, commission records, and partner documentation.
• Identify process improvements to drive efficiency and better partner experiences.

What You Should Have:

• Fluent English speaker with excellent verbal and written communication skills.
• 2-3 years of experience in SaaS support, customer success, or account management.
• Experience using Salesforce and Zendesk (or similar CRM/ticketing systems).
• Strong attention to detail with the ability to manage multiple priorities.
• A proactive mindset, eager to improve processes and enhance team efficiency.
• Ability to work independently and prioritize high-value tasks in a fast-paced environment.

Additional Information:

• This role is based in Guatemala and requires availability during U.S. business hours.