Back to jobs
New

Product Manager - SkyTab Gift and Loyalty

North America · Toronto, Ontario, Canada

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Product Manager, Gift & Loyalty 

 

Are you ready to make a tangible impact on the restaurant industry with cutting-edge technology? Join a fast-growing, innovative company that’s revolutionizing the way restaurants interact with their customers. As a Product Manager for our Loyalty Program, you'll play a crucial role in shaping and evolving our Point of Sale (POS) system to elevate customer loyalty, drive engagement, and power the next generation of restaurant experiences. With our rapid growth trajectory and exciting expansion into international markets in 2025 and beyond, this is a unique opportunity to thrive in a high-velocity, dynamic environment.

What we need from you: a deep understanding of restaurant operations, challenges, and customer behavior, as well as a proven track record of developing and optimizing competitive loyalty programs. You’ll work closely with cross-functional teams to deliver powerful, intuitive features that provide lasting value to both restaurant operators and their customers.

This role is an onsite position based at Shift4’s Toronto, Canada location. Relocation assistance may be provided.

Responsibilities:

  1. Product Ownership
    Take full ownership of the Loyalty Program product, managing the vision, strategy, and roadmap to ensure it aligns with both customer needs and business goals. You'll be the go-to person for all things loyalty, driving the product's success and positioning in the market.
  2. Product Development
    Lead the end-to-end product development lifecycle, from ideation and concept through to delivery. You’ll ensure that features are developed on time, meeting target release dates and timelines, while aligning with the larger strategic objectives of the business.
  3. User Research & Feedback
    Conduct in-depth research with restaurant owners, managers, and customers to gather insights that inform product decisions. Continuously monitor user feedback to refine and iterate the loyalty program, ensuring it resonates with target audiences and addresses pain points effectively.
  4. User Experience
    Champion a seamless and engaging user experience for both restaurant staff and customers. Collaborate with design teams to ensure the loyalty program is intuitive, user-friendly, and enhances overall POS system usability, maximizing customer satisfaction.
  5. Agile Technical Skills
    Work closely with engineering teams in an Agile environment, writing user stories, defining acceptance criteria, and prioritizing backlogs. You’ll bring technical expertise to ensure the product is built efficiently, with a focus on quality and scalability.
  6. Cross-Team Collaboration
    Collaborate with marketing, sales, customer success, and engineering teams to ensure alignment on product priorities, feature development, and go-to-market strategies. You'll foster strong communication and teamwork across departments to drive success in the loyalty program's launch and ongoing improvements.

Qualifications

  • 2+ years of product management experience in a fast-paced environment, preferably within the restaurant or food & beverage industry
  • Strong understanding of restaurant operations, challenges, and customer loyalty trends
  • Experience with loyalty programs, particularly in the restaurant/foodservice or retail space
  • Excellent communication, analytical, and problem-solving skills
  • Ability to thrive in an Agile environment with a fast-moving product development cycle
  • Occasional travel to Shift4 locations and customer sites (average of 2 to 3 days per quarter annually) within the U.S.

 

If you're passionate about revolutionizing restaurant customer loyalty, and you're looking for a fast-growing, high-impact role in a company set to expand globally, we’d love to meet you!

 

#LI-BN1

 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Shift4’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.