IT Help Desk Technician

United States, Santa Monica, CA

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Title: IT Helpdesk Technician

  • This position is for temporary engagement through our staffing partner DZConneX.
  • Candidates must be authorized to work in the United States for this position.
  • This role will be based fully on-site in Santa Monica, CA.

 

Naughty Dog is seeking a Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have previous experience assembling/repairing custom high end PCs, technical hardware/software knowledge, exceptional customer service skills, and will be able to collaborate well in a team environment. The candidate would also have a strong passion for building PCs, customer service, problem solving, and supporting cutting edge hardware and software solutions. If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth and development, we would love to hear from you.

What will you do:

  • Build custom PC workstations on-site on a regular basis
  • Serve as first point of contact for hardware and software technical issues
  • Perform remote and local troubleshooting and diagnostics
  • Install, modify, and repair computer hardware, software, and peripherals for users
  • Assist with equipment setup and deployment to local and remote users
  • Follow up with users and see problems through to resolution
  • Document instructions and resolutions
  • Properly escalate unresolved queries to the next level of support
  • Organization and inventory of IT hardware
  • Shipping and receiving IT hardware
  • Movement of user equipment and or servers throughout the office
  • Additional responsibilities may be assigned as needed

What skills will you use:

  • Proficiency building PCs and working with PC hardware
  • Strong client-facing customer service and communication skills
  • Strong troubleshooting skills
  • Strong understanding of the Microsoft Windows 10/11 operating systems
  • Proficiency in Microsoft Office 365: Word, Excel, PowerPoint, Microsoft Teams, and Outlook

Bonus Skills:

  • Operating Systems: Windows 11, Ubuntu
  • Languages: Python, SQL, PowerShell, Bash
  • Software: JIRA, Confluence, Slack, Perforce, Zendesk, Adobe Suite, EzOffice Inventory, Miro
  • Scripting and automation
  • Familiar with A/V systems
  • Familiar with live streaming hardware and software
  • Familiar with Sony PlayStation hardware and peripherals

 Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

 

At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. 

Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.

In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.

The estimated base pay range for this role is listed below, this is an hourly rate.

$31 - $34 USD

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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Voluntary Self-Identification

Our vision at PlayStation is to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported so we can push the boundaries of play. That vision begins our candidates, and we are working to better understand the diversity of our candidate population.  
 
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  • Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service-connected disability. 
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  • Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985.

 

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Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team . Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

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