Global Alliance Manager

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

This role is responsible for managing the Talkdesk alliance partnership with AWS globally. This is a strategic role that requires annual planning, relationship management, and execution across Co-Sell, Co-Marketing, and Co-Build initiatives with AWS. The ideal candidate will work cross-functionally with Talkdesk’s product, field alliances, marketing, and operations teams to maximize the partnership’s impact.

This position is focused on identifying target markets, building joint account strategies, and executing go-to-market (GTM) initiatives that drive revenue growth and partner engagement. Additionally, the role will require close collaboration with AWS Partner Technical Architects to drive co-build initiatives that enhance Talkdesk’s visibility and positioning within the AWS ecosystem.

Key Responsibilities

Strategic Partnership Management

• Develop and execute an AWS partnership strategy aligned with Talkdesk’s overall growth objectives.
• Own and drive the annual AWS partner plan, including goals, key initiatives, and revenue targets.
• Manage the AWS Partner Network (APN) relationship and maintain strong engagement with AWS stakeholders across sales, marketing, and product teams.
• Drive Talkdesk’s participation in AWS industry events, partner programs, and marketplace initiatives to enhance visibility.

Co-Sell & Revenue Growth

• Work closely with AWS Partner Sales Managers and Talkdesk Partner Business Managers to identify and progress joint opportunities.
• Oversee the registration and tracking of co-sell opportunities with AWS.
• Enable and support Talkdesk sales teams as they engage AWS in co-sell motions.
• Drive AWS Marketplace transactions and optimize strategies for adoption.

Co-Marketing & Demand Generation

• Identify and execute joint marketing campaigns, events, and demand generation programs with AWS.
• Develop AWS-aligned collateral, case studies, and sales plays to drive awareness and engagement.
• Work with Talkdesk’s field marketing and digital teams to amplify co-marketing efforts.

Co-Build & Technical Alignment

• Partner with AWS Solution Architects and Partner Technical Managers to drive co-build initiatives.
• Ensure technical alignment between Talkdesk and AWS to enhance integrations and joint solutions.
• Track AWS product and service developments to identify potential areas for collaboration.

Qualifications & Requirements

• 5+ years of experience managing strategic partnerships with cloud providers or enterprise software vendors.
• Previous experience in sales, alliances, or business development is a plus.
• Familiarity with AWS programs and GTM motions (AWS Marketplace, APN, co-sell motions) is preferred but not required.
• Strong collaboration and communication skills—this role requires cross-functional coordination and executive-level relationship management.
• Ability to operate in a fast-paced, high-growth environment with strong problem-solving and execution skills.
• Global mindset—this is a U.S.-based role with global responsibilities, requiring availability for EMEA and APAC time zones as needed.
• Travel up to 30%, with quarterly trips to EMEA and bi-annual trips to APAC.

What You'll Bring

• Strong understanding of telecommunications technologies, practices, and trends.
• Excellent communication skills, including writing, speaking, and listening.
• Ability to tailor communication approach to specific situations and audiences. 
• Integrate trends, data, and information into forecasts, plans, models, and recommendations. 
• Apply analytical skills to evaluate and interpret complex sales, marketing, relationship, and associated process-related situations.
• Form relationships and communicate effectively with executive-level decision-makers.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.