Customer Product Success Specialist (New Markets)

 

Join our Movement and Champion Restaurant Culture! 💚

 

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

Customer Product Success Specialist

As part of TheFork’s international growth strategy, we are building a new team focused exclusively on selling and supporting our restaurant reservation and management software – TheFork Manager – in new international markets. We are looking for a Customer Product Success Specialist to train, onboard, and empower new restaurant partners, helping them make the most of our product from day one.

You will play a key role in enabling adoption, creating delightful onboarding experiences, and supporting our go-to-market success in countries like Ireland, Poland, UAE.

You’ll report to the Sales Manager New Markets and play a critical role in driving the success of new markets expansion.

What You’ll Do

• Onboard and train newly signed restaurant partners to TheFork Manager, ensuring a smooth start and high product adoption.
• Partner with the Inside Sales team during the pre-sales process providing product expertise and tailored solutions to prospective restaurant partners.
• Guide partner restaurants through the platform’s core features: booking widget, availability setup, table and service management, and more.
• Act as a trusted advisor, helping restaurants streamline their operations and digitize their booking processes.
• Proactively identify opportunities for retraining and offer refresh sessions as needed.
• Collect and share feedback from partners to help improve our onboarding flow and user experience.
• Collaborate closely with Sales, Account Managers, and Product team to ensure alignment and deliver consistent value across the customer journey.
• Stay up to date with product developments and ensure your stakeholders are informed.

Who You Are

• Experience in training, onboarding, or customer success roles — ideally in SaaS or tech environments. A background in hospitality is a plus.
• Fluent in English; additional languages like Polish, Arabic, French or Spanish are a plus.
• Confident communicator who can simplify complex tools and engage a variety of customer profiles.
• Empathetic, collaborative, and passionate about helping people succeed with technology.
• Comfortable working cross-functionally and navigating ambiguity in a fast-moving pilot context.
• Familiar with CRM tools like Salesforce is a plus.

Why Join This Team

• Be part of a high-impact international pilot, with real influence on how we scale into new markets.
• Join a lean, collaborative, and mission-driven team committed to making restaurants thrive with technology.
• Work with diverse stakeholders and help shape the onboarding experience from the ground up.
• Grow your skills in an agile, global environment backed by a well-known brand.

What we offer you  

😄 An awesome team (not everybody like our jokes, but we try our best) 

🏠 A Permanent contract (that can be useful in life) 

⚖️ Flexible working environment (2 days home office per week) 

💸 Competitive fixed salary and bonus

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams - More than 30 nationalities and 16 offices worldwide 

🏳️‍🌈 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app  

⏳ A program dedicated to help you have the best work/life balance 

🏥 Health insurance fully covered by the company 

👩‍🦽 Life Insurance and Disability at no cost to the employee  

🍴 Amazing offices with dining, coffee point on each floor, and leisure area    

🎤 Team building events (we love karaoke. A lot. A lot.) 

If you are the right person and you are thrilled to join TheFork don’t miss this chance and apply.. we are waiting for you!

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly

#LI-AD2

#LI-AD2