Operations Manager

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE ROLE 

You’ll be an experienced operator, with experience articulating and driving operational excellence for consumer products, consultancy or customer support. You’ll be a highly capable analyst and problem solver, able to find solutions and define problems from raw data. You’ll be a self-starter, able to deal with ambiguity and take responsibility for a significant area of the business with little supervision. You’ll be an effective communicator, capable of managing a range of internal and external stakeholders. 

You will report to the Lead Operations Manager Member Support and have the ability to independently own operational areas which to further develop and enhance. You’ll work alongside experienced product professionals and hand-in-hand with data analysts, Member Support, developers and external parties to drive operational excellence and build strong operational practices within the team.

As an Operations Manager, you’ll be: 

• Creating, updating and optimising scalable processes, that are clearly defined and documented
• Analysing operational performance, defining appropriate monitoring metrics and understanding the root cause of sub-optimal processes
• Owning and delivering non-technical projects, including cross-functional and across various business units.
• Working with the Lead Operations Manager Member Support on functional strategy and planning
• Dealing with daily escalations on product performance 

WHAT ARE WE LOOKING FOR

• C1 or above level of French language proficiency
• B2 or above level of English language proficiency
• You have 4+ years’ experience in a fast-paced environment, with at least 2 driving operational excellence for consumer products, as an Operations manager, Operations supervisor or similar
• You are organised, systematic and able to manage team members whilst delivering on multiple pieces of work at the same time
• You enjoy working with data and are fluent in business analytical tools: Excel, SQL and Looker; and have a good understanding of RESTful APIs and web services
• You are logical, and see data as a crucial part of decision-making, but know when to stop analysing and start acting
• You are resilient, willing to spend the time it takes to discover where a problem lies and not stop until it's solved
• You are okay with ambiguity, and enjoy working in a complex, technical industry
• You’re a capable communicator: able to get into the details troubleshooting an issue with a technical team one moment, and communicating your work to senior audiences in another
• You will have graduated with a STEM/Economics/Finance degree; previous experience in an analytical role (Consulting, Banking) is advantageous

WHAT YOU WILL GET IN RETURN 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

 

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.